Ratings based on 274 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Great, clean and fresh property. Excellent central location. Friendly & helpful owners.
by A verified traveler
Posted 22 Apr 2024
Fantastic location, great room and facilities.
by A verified traveler
Posted 16 Apr 2024
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by A verified traveler
Posted 16 Apr 2024
Clean spacious comfortable unit.
Decor looking a bit tired.
Had a back unit so no road noise.
by A verified traveler
Posted 10 Apr 2024
Thank you Mondello for an excellent stay! We only stayed one night but would have happily stayed more. Spotlessly clean, lovely touches like cafetière coffee provided and great location. Really setting the standard for motels! Thank you!
by A verified traveler
Posted 24 Mar 2024
The pros: cool looking rooms, good breakfast. Excellent parking underneath
The cons: The foyer smells foul when you enter from outside or come down the lift not sure if this is the toilet right by reception/lifts but this was apparent both days we stayed.
Rooms look cool but bathroom is badly designed with tap in wrong position by sink, lights at mirror that have no apparent lightswitch to turn them on. Shower door that needs adjustment so it will close.
One switch for lights on entry that does everything so it’s all or nothing in the room which would be cool if it wasn’t so over lit.
Soulless corridors leading to rooms
This hotel could be really great but lacks in the detail to make it so.
Comment from Hotel Management
3 Apr 2024 by The Mondello Team, Hotel Management
Dear TonyThank you for taking the time to provide feedback regarding your recent one-day stay at Mondello Motel. We appreciate your insights and apologize for any inconveniences you experienced during your brief visit.However, it appears there might have been a misunderstanding, as the issues you've described do not align with the facilities and services we offer at Mondello Motel. We take great pride in maintaining high standards of cleanliness, comfort, and functionality throughout our property.To clarify, Mondello Motel does not have a foyer that emits foul odors, poorly designed bathrooms, or over-lit rooms with soulless corridors.Given the discrepancy in the duration of your stay, it is possible that you may have confused our establishment with another property. Nevertheless, we take all feedback seriously and will continue to strive for excellence in guest satisfaction.We understand that sometimes feedback can be misdirected, and we apologize for any confusion caused. We would like to assure you and all our guests that we are committed to providing an exceptional experience during their stay.Should you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back to Mondello Motel in the future.Warm regards,
by A verified traveler
Posted 17 Mar 2024
Excellent, clean, comfortable, up to date, great location, friendly and helpful staff.
by A verified traveler
Posted 12 Mar 2024 on Orbitz
Very nice staff. Clean and very convenient location. Walk to town. Walk to Whale Watch Kaikoura office. Many options for dining. Supermarket close by too.
Comment from Hotel Management
13 Mar 2024 by The Mondello Team, Hotel Management
Thank you for taking the time to share your wonderful feedback about your recent stay at Mondello Kaikoura. We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.We're delighted that you found our staff to be very nice and that you appreciated the cleanliness of our facilities. Providing exceptional service and maintaining a clean environment are top priorities for us, and it's rewarding to hear that our efforts were noticed and appreciated by you.We're also glad that our convenient location made your stay more enjoyable. Being within walking distance to town, the Whale Watch Kaikoura office, dining options, and a supermarket indeed offers our guests added convenience and accessibility to explore and enjoy all that Kaikoura has to offer.Thank you for choosing to stay at Mondello Kaikoura, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us.Warm regards
by A verified traveler
Posted 12 Mar 2024
Clean and comfortable property. Fantastic shower pressure. A little bit away from the main street. On the highway. Noise wasn't an issue.
by A verified traveler
Posted 11 Mar 2024
A great motel in a good location handy to the town centre and shops. The room was large, clean and very comfortable with all the necessities you need. Staff were friendly and helpful. We would happily stay there again if in the arwa
Comment from Hotel Management
13 Mar 2024 by The Mondello Team, Hotel Management
Thank you for taking the time to share your positive feedback about your recent stay at Mondello Kaikoura. We truly appreciate your kind words and are delighted to hear that you had such a pleasant experience with us.We're thrilled to know that you found our motel to be great, with a convenient location close to the town center and shops. It's wonderful to hear that you enjoyed the spacious, clean, and comfortable room with all the necessities you needed for a comfortable stay.Providing excellent service is our priority, and we're glad that our friendly and helpful staff made a positive impression on you. Your satisfaction and comfort are important to us, and we're pleased that our team could contribute to making your stay enjoyable.Thank you for considering us for your future visits to the area. We would be delighted to welcome you back to Mondello Kaikoura and provide you with another memorable stay. If you have any special requests or if there's anything else we can assist you with, please don't hesitate to reach out to us.Warm regards
