Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
The resort in beautiful. Very friendly staff. The price is reasonable. The only negative..Young children in the vip club room should not be serving themselves to the food trays. Make the club adult only or inform parents to serve their lovely sneezing children.
by A verified traveler from Saint Louis
Posted 25 Apr 2024
This resort was absolutely AMAZING. I wish I could give it ten stars. The staff treated you like lifelong friends, the place was extremely clean and well maintained, and the location was prime. My husband did his very first surf lesson through the resort as well, and had the best experience. The food and drinks never disappointed either. Would HIGHLY recommend staying here and cannot wait to book our trip back.
Comment from Hotel Management
27 Apr 2024 by Hotelmgmt, Hotel Management
Aloha, Addyson. We are overjoyed to hear that your experience at Turtle Bay Resort was so exceptional that it left you wishing for more stars to give! Knowing that our Ohana made you feel like lifelong friends and that every aspect of the resort, from the cleanliness to the prime location, met your expectations is truly heartwarming. It is fantastic that your husband enjoyed his first surf lesson and that you were both pleased with our culinary offerings. We eagerly await your return and are excited to help you create more unforgettable memories during your next visit. Mahalo.
by A verified traveler
Posted 22 Apr 2024
We truly loved our stay at Turtle Bay. We have stayed there before their large renovation and the renovation is truly breathtaking. It is so relaxing and still great for families. Our son loved the kid's pool area and we loved getting to walk and bike to multiple beaches around the property.
The rooms were clean and had beautiful ocean views. We loved having a wristband for the property instead of a hotel key card. Made it so convenient for the beach and pool.
Most of the staff was super welcoming and helpful. We only had one or two instances of that not being the case.
Comment from Hotel Management
26 Apr 2024 by HotelMgmt, Hotel Management
Aloha, Charles. We are delighted to hear about your wonderful experience at Turtle Bay Resort. It is fantastic to learn that our recent renovations enhanced your stay, providing a breathtaking and relaxing atmosphere for your family. Hearing that your son enjoyed the kid's pool while you took pleasure in exploring the beaches by walking and biking truly warms our hearts. We are glad that the wristband system added a touch of convenience to your beach and pool activities. Please accept our apologies for any moments that did not meet your expectations, and rest assured, we are addressing these to ensure an even better experience for all our guests. We look forward to welcoming you back to our beautiful oceanfront property soon. Mahalo
by A verified traveler
Posted 18 Apr 2024
This place is amazing. Definitely recommend getting club access for meals and drinks.
Comment from Hotel Management
23 Apr 2024 by HotelMgmt, Hotel Management
Aloha, Darth. We are delighted to hear that you had such a wonderful experience at Turtle Bay Resort. It is fantastic to know that you enjoyed the club access tremendously as it truly is a special part of what we offer. Your recommendation means a lot to us, and we hope to welcome you back again soon for another unforgettable stay. Mahalo.
by A verified traveler from Palmdale
Posted 15 Apr 2024
Nice property. Very clean. Very expensive.
Comment from Hotel Management
19 Apr 2024 by HotelMgmt, Hotel Management
Aloha, Sarah. Your compliments about our beautiful paradise location are greatly appreciated. We strive to align our rates with what we have to offer for our guests. We hope you will still choose Turtle Bay Resort for your future escapes. Mahalo.
by A verified traveler
Posted 10 Apr 2024
The staff at Turtle Bay were absolutely amazing and made us feel welcome at every turn
Comment from Hotel Management
12 Apr 2024 by HotelMgmt, Hotel Management
Aloha Iain. Our team at Turtle Bay Resort loves finding ways to ensure a relaxing, unforgettable experience for our guests and they will be happy with your perfect score. We hope your adventures bring you back soon for more Aloha memories. Mahalo.
by A verified traveler
Posted 8 Apr 2024
Absolutely wonderful stay. There are so many excursions available for the family. We stayed in the oceanfront bungalows. Room was fabulous, had our own parking for the rental car. We rented bikes and rode the trails, a map was provided. The pools are ridiculously cold and need to be heated. There is a hidden jacuzzi by the Sunset bar and that was lukewarm. The beach amenities were great. Food was good at Alilea and Yamaguchi sp? We drove to food trucks Tanaka Farms and Romy's for garlic shrimp. Really good at Tanaka farms. Didn't want to wait the 45 mins for Romy's. The Polynesian Center was an awesome experience, I would recommend upgrading to the buffet. Food was excellent with lots of choices. Overall the hotel was clean and huge. Our Bungalow hosts were exceptional, especially Foia! Really enjoyed the experience and will plan to return with more family!
Comment from Hotel Management
12 Apr 2024 by HotelMgmt, Hotel Management
Aloha Robert. We are grateful that you chose to stay with us at the Turtle Bay Resort, and that our unparalleled accommodations and once-in-a-lifetime experiences surpassed your expectations. It is always a pleasure to see our guests take full advantage of our beach activities, delicious dining, and other amenities. We are already looking forward to meeting more of your family and extending the Aloha spirit for another memorable getaway. Mahalo!
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Hotelmgmt, Hotel Management
Aloha, Tyrone. We are elated to read your positive review. It's wonderful to know your stay was filled with warm Aloha vibes. Mahalo for sharing.
by A verified traveler from Spring Creek
Posted 6 Apr 2024
Our third trip here, first since remodel. Still our favorite place in Hawaii. Can’t wait to go back. Couldn’t recommend more.
Comment from Hotel Management
9 Apr 2024 by HotelMgmt, Hotel Management
Aloha, Joseph. It is wonderful to hear that Turtle Bay Resort remains your favorite place in Hawaii. Your continued loyalty and eagerness to return are the highest compliments we could receive. The team takes great pride in enhancing the guest experience while maintaining the unique charm that makes Turtle Bay special. Your strong recommendation is greatly valued, and the resort eagerly awaits your next visit, hoping to exceed your expectations once again. Mahalo.
by A verified traveler
Posted 5 Apr 2024
Nothing around the resort so limited to places on site and food prices and drink prices are way too high.
Comment from Hotel Management
9 Apr 2024 by HotelMgmt , Hotel Management
Aloha, Elisabeth. Your insights about the location of Turtle Bay Resort and the concerns regarding on-site dining and beverage pricing are greatly appreciated. The resort's tranquil location offers a unique escape, yet it is understood that this can limit nearby dining options. Efforts are continually made to ensure that the variety and pricing of food and drinks on-site provide value and satisfaction to our guests. We hope you will still join us in paradise. Mahalo.
