Ratings based on 7 Verified Reviews

3.4 out of 5
67% of guests recommend
3.1 Room cleanliness
2.8 Service & staff
4.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from White Rock

Posted 23 Oct 2023
Very noisy neighbors. Lower apartments hear everything from the upstairs. Very nice location and amenities.
Comment from Hotel Management
31 Oct 2023 by RedAwning, Hotel Management
Aloha - We're sorry to hear about the noise disturbance during your stay. We appreciate your feedback and will work to improve this aspect of the guest experience. We're glad you enjoyed the location and amenities, and we'll strive to ensure a quieter environment for your future visits. Thank you for your understanding.
3 out of 5
by A verified traveler

Manage expectations

Posted 13 Jul 2022 on Hotels
Great location, but unit internet wasn’t working. Even after calling, still wouldn’t work (even TV). A/C unit in one room didn’t work.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Feb 2022 on Hotels
1 out of 5
by A verified traveler

Cockroaches and Poor communication

Posted 23 Aug 2018 on Hotels
When we first arrived, we found that appliances were a little outdated with the exception of the microwave. The fridge barely kept things cold. The dishes all smelled like the cabinets, which was not pleasant and we ended up washing everything before we used them so our food didn't taste like the smell. We then found the start of cockroaches in our unit. We contacted the reservation company, as well as the property management, when we found out that they had professionally sprayed before we arrived (same day) and they said that sometimes that brings them out. They came and sprayed one other time while we were there, but this was of concern because we had a toddler with us, as well as me being 4 months pregnant. When we asked for a different remedy because overall there were 10 full size cockroaches that we encountered, we received no response either by phone or email. When I requested a refund or compensation for having to deal with this issue, I got no response.
5 out of 5
by A verified traveler

Turtle Bay #1

Posted 31 Jul 2018 on Hotels
Great location. Fantastic area for walking, golf and family. Loved it.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 May 2018
4 out of 5
by A verified traveler

Posted 18 Feb 2019
リゾート内が広くてゆったりしている。
Comment from Hotel Management
20 Feb 2019 by RedAwning Guest Engagement , Hotel Management
こんにちは、 私たちはあなたがあなたの滞在を楽しんだと聞いて喜んでいるし、プロパティは非常に広々としています。 私たちはあなたに別の素晴らしい休暇を与えるためにすぐにまたあなたをホストすることを願っています。
Back to Hotel Details Showing Reviews 1 - 7 of 7