Ratings based on 1 Verified Reviews

2.0 out of 5
2.0 Room cleanliness
2.0 Service & staff
2.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

This unit needs major updating and cleaning!

Posted 30 Jul 2018 on Hotels
This unit was less than average. We were very disappointed to hear that this property would not provide us an extra roll of toilet paper and paper towel. After spending over $2,000 to stay here, we would expect to see an extra roll under the sink or even provided to us after calling the front office or management. Instead we were told that "the property only provides a starter kit." Being that this is a condo, we do cook meals here and treat this place as a home, so one would expect to see at least an extra roll of paper products provided to the guests. Unfortunately, we will not return to this property in the future. The unit was not very clean, lots of dust, everything was old and outdated, and the overall unit needs to be updated (including all the beds). Even though the unit was not up to par, the local area is amazing!!
Comment from Hotel Management
14 Jan 2019 by RedAwning Guest Engagement , Hotel Management
Hi Jill, We are sorry to hear this until was not what you were expecting. We understand your frustration with what was (or was not) provided, and we will pass this onto our property manager. We hope to host you again soon at one of our many locations to give you a wonderful experience all our guests deserve.