Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
The view of Sakurajima Volcano was why I chose this hotel. The view was a little obscured by the roof of the restaurant but still very nice!
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 30 Apr 2024
It’s a very grand hotel with amazing view of the Sakuajima. Loved the onsen! Great services and a good variety and quality of breakfast. The only thing that bothered me was the thin walls of the room it can get a bit noisy at night, but everything else was good enough to make up for the only problem. The hotel also has nice souvenir shops.
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Hotel is located on top of a hill, with views of Sakurajima.
Hotel provides half hourly complimentary bus shuttle to Tenmonkan and train station. Journey can take 15-30 minutes depending on traffic conditions.
Indoor onsen has hot and cold water pools and outdoor onsen has a lovely view of Sakurajima. This was the reason I chose to stay at Shiroyama. Watched sunrise from outdoor onsen on one morning.
Service is good.
by A verified traveler
Posted 31 Mar 2024
The room and the views are spectacular!
by A verified traveler
Posted 26 Mar 2024
Great location on top of a hill with views of the city and volcanoe (weather permitting). Great onsen. It’s a huge and busy hotel. The staff was able to make a reservation in one of their restaurants and we loved it (best tempura we had). Bar Cellar is nice too. Staff very nice and some spoke English.
by A verified traveler
Posted 3 Mar 2024
An excellent experience with friendly staff and wonderful services. Highly recommended!
by A verified traveler
Posted 18 Feb 2024
This is a quality hotel. The staff, rooms and facilities are all quality
