Ratings based on 986 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
It’s a very grand hotel with amazing view of the Sakuajima. Loved the onsen! Great services and a good variety and quality of breakfast. The only thing that bothered me was the thin walls of the room it can get a bit noisy at night, but everything else was good enough to make up for the only problem. The hotel also has nice souvenir shops.
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Hotel is located on top of a hill, with views of Sakurajima.
Hotel provides half hourly complimentary bus shuttle to Tenmonkan and train station. Journey can take 15-30 minutes depending on traffic conditions.
Indoor onsen has hot and cold water pools and outdoor onsen has a lovely view of Sakurajima. This was the reason I chose to stay at Shiroyama. Watched sunrise from outdoor onsen on one morning.
Service is good.
by A verified traveler
Posted 31 Mar 2024
The room and the views are spectacular!
by A verified traveler
Posted 26 Mar 2024
Great location on top of a hill with views of the city and volcanoe (weather permitting). Great onsen. It’s a huge and busy hotel. The staff was able to make a reservation in one of their restaurants and we loved it (best tempura we had). Bar Cellar is nice too. Staff very nice and some spoke English.
by A verified traveler
Posted 3 Mar 2024
An excellent experience with friendly staff and wonderful services. Highly recommended!
by A verified traveler
Posted 18 Feb 2024
This is a quality hotel. The staff, rooms and facilities are all quality
by A verified traveler
Posted 14 Feb 2024
by A verified traveler from Highland
Posted 24 Jan 2024
Onsen is very nice. Free shuffle bus to downtown. Breakfast is very good. We would definitely stay here again. Everyone is very polite & nice
