Ratings based on 2 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024 on Hotels
This is in a beautiful location! High up in the hills. The hotel is lovely.
We arrived and waited for an hour or so. It seemsd abandoned and the telephone number was out of order. So we decided to leave and walk down the hill to find another hotel.
So lucky for us we asked a man if he had a tuktuk and it turned out he worked at the hotel sometimes so took us back.
Indika was incredile. He looked after us from start to finish. Made sure our rooms were kovely and clean. Brought us refreshments. Drove us to a restaurant in the evening for dinner. Made us a delicious breakfast in the morning. Indika made our stay a 10 out of 10 but I have to mark down for there being nobody there when we arrived.
Comment from Hotel Management
1 Feb 2024 by Kanishka Migara , Hotel Management
Hello Dominic, Thank you for your kind words and the great review on your stay. Our sincere apologies for the inconvenience caused on arrival and we will ensure that this is looked in to in the future. Hoping to welcome you again soon. Thank you
by A verified traveler
Should be better maintained and managed
Posted 7 Feb 2024 on HotelsThe Fortress Balumgala is located in a beautiful and quiet neighbourhood. However, it could be better maintained and managed. Under no circumstances should the guest be charged double the price for dinner because he arrived on a public holiday.
Comment from Hotel Management
11 Feb 2024 by Migara , Hotel Management
Dear Guy, Thank you for your review and staying with us on your holiday to Sri Lanka. We value your feedback and appreciate the time you took to share your experience. In regards to the meal charges, the charge was the direct cost of items and SC which was presented in the bill. There were no extra charges added for any public holiday. Thank you,
