Ratings based on 414 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
clean. Walkable to restaurants
Comment from Hotel Management
11 May 2024 by Front Desk Supervisor , Hotel Management
Thank you for acknowledging our prime location, Teresa. We appreciate your feedback and hope to offer a more wonderful experience in the future.
by A verified traveler
Posted 6 May 2024
Great showers in the room!
Comment from Hotel Management
6 May 2024 by Front Desk Team Member, Hotel Management
Dear Patrick,We're glad you enjoyed our amenities and found them to your satisfaction. We strive to offer a variety of high-quality facilities to enhance our guests' stays.
by A verified traveler
Posted 24 Apr 2024
The staff was amazing.
The cleaning fumes were overwhelming..but it was super clean.
Comment from Hotel Management
25 Apr 2024 by Guest Relations Manager , Hotel Management
Dear Sherrie,We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
4 May 2024 by Front Desk Team Player, Hotel Management
Hello Jeff,Your compliments on our staff's service are greatly appreciated. We aim to create memorable experiences for our guests, and it's rewarding to know we succeeded with your stay.
by A verified traveler
Posted 4 Apr 2024
Easy pleasant checkin
Comment from Hotel Management
4 Apr 2024 by Guest Relations Manager, Hotel Management
We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work.
by A verified traveler
Posted 31 Mar 2024
Expedia booked two rooms, it stalled after hitting book. Didn’t show up. Paid twice. Called
Hotel and Expedia. Just playing games.
Comment from Hotel Management
28 Apr 2024 by Guest Relations Manager, Hotel Management
Dear Lucas,I am sorry to hear about the situation but we as a hotel have understood your situation and allowed the cancellation without any penalties. We have refunded funds back to Expedia and since you originally paid Expedia for the rooms hence the matter is between you and Expedia. Unfortunately there is not much we can do but we certainly don’t want you to think that we are holding your funds and playing games.Thank you,
by A verified traveler
Posted 31 Mar 2024
Good for one night. Clean.
Spa and pool was closed.
My room key had to be fixed three times because it wouldn't open the door. No elevator to the second floor.
Breakfast was worse than nothing. Dry tasteless eggs, soggy potatoes. Waffle iron timer didn't work therefore they were overcooked. Even the name brand yogurt was tasteless. The only thing worth eating was the butter and the strawberry cream cheese.
For some reason the architect or the builder decided to put the light switches on the outside of bathroom and on the hinge side of the door, very inconveniently.
Comment from Hotel Management
1 Apr 2024 by Guest Relations Manager, Hotel Management
Dear Jeanne,Thank you for your feedback on our room amenities. We're sorry to hear that certain aspects didn't meet your expectations. We're taking note of your suggestions as we continually strive to improve our guest experience.
by A verified traveler from Ponte Vedra
Posted 28 Mar 2024
Made a quick stop while driving across the country. Clean and safe. Only issue was it is near a train.
Comment from Hotel Management
29 Mar 2024 by Guest Relations Manager, Hotel Management
Thank you, Dolores for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"
by A verified traveler
Posted 24 Mar 2024
Everything in general was good. The only thing I'm not comfortable was the mattress and the pillows 😒😒
Comment from Hotel Management
24 Mar 2024 by Guest Relations Manager, Hotel Management
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
by A verified traveler
Posted 12 Mar 2024 on Travelocity
Comment from Hotel Management
1 Apr 2024 by Front Desk Team Leader, Hotel Management
Hello Joe and Elizabeth,Thank you both for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!
