Ratings based on 291 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Feb 2024
Nice and clean, hasslefree
by A verified traveler
Posted 31 Jan 2024
The best above all the other self-contained apartments that stayed in all my life in Australia and New Zealand. I will definitely stay there if I travel that way to the Whitsundays again in future.
by A verified traveler
Posted 18 Jan 2024
Property Manager is friendly and helpful. We stayed only one night and all went very well for us. We will stay again here.
by A verified traveler
Posted 15 Jan 2024 on Wotif
I think Mango House would have been good ten years ago. The rooms need upgrading as does the pool. The rooms are spacious enough (we had a one bedroom apartment). There was three of us, husband, wife and teenage daughter. We booked a one bedroom apartment with queen bed and double sofa bed. There was no sofa bed. It was a built in sofa that could apparently be slept in. Like two small single size I guess? Definitely not what you would expect when booking a double sofa bed…something that pulls out to make a double bed. There were dirty dishes in the dishwasher. On check in it was mentioned that a cleaner had quit that morning so probably done in a hurry. The good…separate toilet to bathroom (although not sure why exhaust fan was in toilet and not bathroom) and washer/dryer. Kitchen had everything you need. And good quality toilet paper! We bring our own but didn’t have to use it! 😂 Both times we went to the office (to get pool towels and check out) we were going to ask about sofa bed but both times the lady was on speaker phone to family it seemed and didn’t seem to want to hang up and serve customers. We were a bit disappointed but we booked late and this was what was available and it was good value compared to other places. With some improvements it could be a lovely place.
by A verified traveler
Posted 3 Jan 2024
Fasle advertising - there is None of the following - Netflix, Ovens, Stovetops, Baths, Dushwasher, Close to beach. Cultery all chipped and unit, bbq and proprty so dirty.
Comment from Hotel Management
3 Jan 2024 by pam, Hotel Management
I would very much like to reply to this review. We have never at any stage in 25 years had ovens in our rooms and we do not advertise it on our web site. We do not have baths and we do not claim to be near the beach We have dishwashers in our one bedroom apartments but not in the studios which you booked. If you got this information from an Expedia web site it is they who need to rectify their advertising. The BBQ and grounds are cleaned and cleared every morning and if guests use the BBQ for breakfast or lunch then they should tidy up after themselves. If there was a problem with the cutlery or crockery then I would have been happy to replace it but this comment was the first I knew of it. We do not advertise netflix or smart TV's as these units are individually owned. The stovetops are only in the 1 bedroom apartments. I did offer to help by cooking this ladies rice but she also mentioned she was happy not to be staying in Airlie too long. I did try and sort out the problem for her with expedia as it was their advertising that is wrong.
by A verified traveler
Posted 14 Dec 2023
Stayed in a 2broom apartment with my family of four in December 2023. Very good apartments for families because it has everything that a family needs while in Whitsunday/Airlie Beach/Jubilee Pocket. Pam was very friendly providing customer service to us/her customers. Thank you Mango Tree Motel
by A verified traveler
Posted 21 Nov 2023 on Wotif
by A verified traveler
Posted 12 Nov 2023 on Wotif
Property would benefit from some deep cleaning.
by A verified traveler
Posted 15 Oct 2023
We had a lovely stay, could not fault the accommodation or device.
However, it is on a main road and is very noisey if you are staying on the roadside of the accommodation.
by A verified traveler
Posted 6 Oct 2023
Pam was really helpful
