Ratings based on 834 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Would recommend to other's
Comment from Hotel Management
19 May 2024 by GM, Hotel Management
Dear Eddie, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Pete Hall, GM
by A verified traveler
Posted 13 May 2024
Home comforts!
Comment from Hotel Management
13 May 2024 by GM , Hotel Management
Dear Rhiannon, We're happy to hear from you and appreciate your kind review. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. We hope to host you again soon! Best, Pete Hall, GM
by A verified traveler
Posted 6 May 2024
Poor entrance outlook, rest ambiance is good. Food presentation is good but the quality and variety of breakfast items is lesser than Best Western Plus just opposite to it. Stayed for 2 days and both days there were no bananas in breakfast. Sausages are permanently of pork and do not provide beaf/chicken sausages.
They charge for parking which is not mentioned while booking the hotel
Comment from Hotel Management
7 May 2024 by GM , Hotel Management
Dear Gurvinder, Thank you for staying with us. We are sorry to hear that our breakfast offerings did not meet your expectations and that our parking fee was not properly communicated to you during the booking process. Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Pete Hall, GM
by A verified traveler
Posted 27 Apr 2024
The staff was very nice and helpful.
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
Dear Heather, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Pete Hall, GM
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
25 Apr 2024 by GM, Hotel Management
Dear Toua, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Pete Hall, GM
by A verified traveler
Posted 20 Apr 2024
Location was good. Hotel is dated and room has odd smell. Elevator didn’t work. Got an unexpected charge to my debit card for $3.00. Was told later it was for parking security…??? I travel a lot. That’s a new one! And wasn’t informed about it ahead of time.
Comment from Hotel Management
20 Apr 2024 by GM, Hotel Management
Dear Angela, I'm sorry to hear that not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Pete Hall, GM
by A verified traveler
Posted 19 Apr 2024
The stay here was a nice get away for the weekend. The bed and pillows made for a great rest while the rest of the hotel was just as relaxing and clean! The shower was perfect with great smelling shampoos and body wash! Would love to stay again
Comment from Hotel Management
20 Apr 2024 by GM, Hotel Management
Dear Justin, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Pete Hall, GM
by A verified traveler
Posted 11 Apr 2024
Key fobs didn’t work well. Breakfast nice but not hot. Elevator out. Room nice, but price was high for last night. ? Nice outside area. There shouldn’t be a charge for parking. Evening reception or bar. Staff was great. We would stay there again.
Comment from Hotel Management
11 Apr 2024 by GM, Hotel Management
Dear Jann, We always appreciate hearing from our guests that they would choose to stay with us again. Thank you for taking the time to provide us with your feedback and for highlighting areas where we can improve. Our goal is to be the top hotel in the area, and we rely on our guests to help us achieve that by sharing their thoughts about their experience. We hope that you will have a reason to visit us again soon. Best, Pete Hall, GM
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Hunter VanValkenburg-Sales Coordinator, Hotel Management
Chad, thank you so much for taking the time to leave us a review! We are so pleased to hear that you enjoyed your stay with us, and we hope to see you again soon.
by A verified traveler
Posted 26 Mar 2024
Very prompt and helpful staff.
Comment from Hotel Management
27 Mar 2024 by GM, Hotel Management
Dear Jason, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Pete Hall, GM
