Ratings based on 488 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Place was beatup. Paint over broken furniture. It was ok for the night. Who the hell is Yong? My exwife didn't stay there.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Yong,Thank you for sharing your feedback. Your observations about the condition of the place have been noted. Glad you found it suitable for the night. If there was any mix-up with the name, you may want to check it with Expedia. We hope to serve you better in the future.
by A verified traveler
Posted 7 May 2024
Booked 3 nights and arrived at 1:00 am, immediately knew we could not stay three days but were exhausted.
Curtains ripped, bedspread full of pulls and holes, bathroom smelled damp and mildewy, shower curtain moldy, bathtub moldy w/ a huge hair stuck to the wall, towel rack covered in rust. Once we tried to sleep, the AC ran all night with a loud rattling noise that kept us awake. The next morning, we tried to shower, handle was broken and only 1/2 the water dribbled out. We have photos of ALL these issues, emailed them to mgmt and rec'd NO response.
After checking with our family members in a different room, we learned that their room was just as bad, we immediately contacted Expedia to request a refund for our remaining two nights. We were told there was no hotel manager on duty and we'd have to wait 72 hrs for an answer. We were offered new rooms but why would we want two different disgusting rooms? We refused and were gone by 9:30 am.
We went next door to the Homewood Suites by Hilton. We explained our predicament to Jodie at the front desk, who was wonderful. She found us two rooms AND allowed us to check-in EARLY, at 9:30 am instead of 3:00 pm at NO additional charge. We would HIGHLY recommend this hotel. It was slightly more but SO worth it. Clean spacious rooms, beautiful lobby, helpful staff.
Took 60 hrs for mgmt to respond that they refuse to refund our money. Mgmt never responded to our email w/ photos. Horrible hotel, horrible mgmt. Stay away.
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Thank you for the feedback, Keith. Unfortunately, you booked through a thrid party so you will need to contact them in order to request a refund. Thank you.
by A verified traveler
Posted 16 Mar 2024
Was clean, well keput
Comment from Hotel Management
17 Mar 2024 by Customer Service, Hotel Management
Joshua, thank you for choosing Hilton Garden Inn Joplin and taking the time to share your experience. It's great to know that our cleanliness standards met your expectations. We look forward to welcoming you back for another pleasant stay.
by A verified traveler
Posted 21 Feb 2024 on CheapTickets
I was charged more than what was provided @ the time of booking. The original check in guy was not very communicative and customer friendly. The shower curtains were dirty. I needed to stay another night, however I decided to go to the Drury Inn for my second night. This is not a location I would recommend.
Comment from Hotel Management
22 Feb 2024 by Customer Service, Hotel Management
Selena, we value your feedback and sincerely regret learning of your recent experience. We understand that discrepancies in your billing and the interactions you had upon check-in may not have met your expectations. Similarly, it's unfortunate that you found cleanliness issues with the shower curtains. These circumstances are certainly not reflective of our dedication to our guests' satisfaction and we apologize for the inconvenience faced. We hope to have an opportunity to better serve you and show you our improved commitment in the future.
by A verified traveler
Posted 10 Feb 2024
Ashley at the front desk was so friendly and knowledgeable!!
Comment from Hotel Management
11 Feb 2024 by Customer Service, Hotel Management
Jessie, it is delightful to hear about your positive experience at Hilton Garden Inn Joplin! We're particularly glad to know that Ashley provided exceptional service at the front desk. Knowledge and friendliness are traits we highly value among our team members. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Customer Service, Hotel Management
Chris, it's wonderful to know you had a fantastic stay at Hilton Garden Inn Joplin. We appreciate your high rating and look forward to hosting you again soon. Thank you very much.
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
26 Dec 2023 by Customer Service, Hotel Management
We appreciate you sharing this positive rating, Suzanna!The comfort of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Joplin. We want to share an even more enjoyable experience with you next time.
by A verified traveler
Honest review
Posted 10 Dec 2023 on HotelsHad a good one night stay. Amanda greeted us and checked us in. She was friendly and informative.
The room was nice. However some updates could be made to this hotel. Just more of an update to the decor. Mattress and pillows could use an update as well. One thing that needed attention was the cord to the blow dryer had a short in it. We told management as we left and maintenance was told immediately.
Comment from Hotel Management
12 Dec 2023 by Customer Service, Hotel Management
Andrea, it's wonderful to hear that you were greeted warmly by Amanda and found your stay at the Hilton Garden Inn Joplin pleasant. We also note and appreciate your feedback regarding the room decor and the bedding. Our team continually works to enhance the guest experience and your comments aid in this process. Your concern about the hairdryer cord has also been noted and immediate action was taken. We looking forward to being of service again on your next visit.
by A verified traveler
Posted 11 Nov 2023
Comment from Hotel Management
13 Nov 2023 by Customer Service, Hotel Management
Thank you for taking the time to leave us a 4/5 rating, Richard!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hilton Garden Inn Joplin.
by A verified traveler
Posted 15 Oct 2023
Comment from Hotel Management
16 Oct 2023 by Customer Service, Hotel Management
Jelena, thank you for your review. We're delighted to know that your stay at the Hilton Garden Inn Joplin was satisfactory. Our team looks forward to your next visit.
