Ratings based on 975 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Breakfast bar very poor. Coffee machine not working!
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Maria, We appreciate your feedback regarding the breakfast bar and will share it with our team for improvement. Please feel free to contact our management team for further assistance with your concerns.
by A verified traveler
Posted 20 May 2024
Hair on the wall of shower. Fire alarm beeping all night. Water dripping from ceiling in room. Felt very unsafe. Had to wedge the chair against door. That is how unsafe I felt. Dirty room. I will never use this hotel again. How unsafe and dirty this was, if I wasn’t sleepwalking from a long drive, I would have left.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Jeremiah, We're sorry to learn about the challenges you encountered during your stay. Your feedback is important to us, and we encourage guests to reach out to management directly to address any concerns experienced during their stay. We appreciate the opportunity to improve our services and aim to provide a more positive experience in the future.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello jeff, We appreciate you choosing to stay with us. Please feel free to contact us directly with any further feedback from your recent visit. We hope to welcome you back soon for an improved experience.
by A verified traveler
Posted 11 May 2024
TV would not work, no hot water, water pressure or shower
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello shanda, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with the team for improvement. If you have any further concerns, please don't hesitate to contact our management team for assistance.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Cathe,We're glad to hear you had a fantastic experience during your stay with us! Our team looks forward to welcoming you back in the future for another enjoyable visit.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Manager, Hotel Management
Hello lee, We regret to hear that your experience was not perfect. Please do not hesitate to contact us with any concerns you may have regarding your stay so we can address them appropriately.
by A verified traveler
Posted 11 Apr 2024
Bed bugs dirty sheets railing to balcony very loose
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Court, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 31 Mar 2024
There is coffee machine and coffee available in the room. The room is dirty. The bathtub is very dirty and moldy. I skipped the shower.
Comment from Hotel Management
3 Apr 2024 by Manager, Hotel Management
Hello Huoy, We appreciate you taking the time to share your feedback with us. We regret to learn of the cleanliness concerns you encountered during your stay. Rest assured, we have shared your comments with our housekeeping team to address these areas promptly. Thank you for bringing this to our attention.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Manager, Hotel Management
Hello Mary,We are happy to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another memorable stay.
by A verified traveler from Fridley
Posted 31 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Manager, Hotel Management
Hello Laurie, We appreciate you choosing to stay with us and hope you had a pleasant experience. We look forward to welcoming you back soon for an even more enjoyable stay!
