Ratings based on 214 Verified Reviews
2.7 Room cleanliness
2.6 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by jay, Hotel Management
Above Guest did not Register at our property. you have a Reservation on may 10th and 11th 2024 with Expedia and you did not cancel your Reservation.
by A verified traveler
Posted 12 May 2024
Already did this. Worst room i have ever stayed in. Ever. I reserved and payed for two nights, and stayed only one forfeiting the $100...
Comment from Hotel Management
14 May 2024 by Guest Relations Management, Hotel Management
Hi Mark! We understand your extreme dissatisfaction with your recent stay. It's incredibly concerning to hear it was the worst room you've ever encountered. We take all guest experiences seriously, and forfeiting a night's stay due to room conditions is unacceptable.To ensure this doesn't happen again, we'll be conducting a thorough investigation of the issues you faced in your room. We value your business and regret the inconvenience caused.
by A verified traveler
Posted 2 May 2024
It’s ok. What you’d expect. Clean room.
Comment from Hotel Management
2 May 2024 by Guest Relations Management, Hotel Management
Hi Herb! Thank you for sharing your feedback with us. We're glad to hear that you found your room to be clean during your stay.Providing a clean and comfortable environment for our guests is important to us, and we're pleased that we met your expectations in this regard.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
by A verified traveler
Posted 25 Feb 2024 on Orbitz
Toilet ran long after flushing unless I adjusted it. My room was 80 degrees in February and I had to run the AC to cool it down. Walls are thin and I heard the neighbors much of the time.
Comment from Hotel Management
25 Feb 2024 by Guest Relations Specialist, Hotel Management
Hi David,We apologize for the inconvenience you experienced during your stay. Our maintenance team will promptly address the issue with the toilet to ensure it operates efficiently for future guests. Regarding the temperature in your room, our HVAC systems are designed to provide customizable comfort, and we regret any discomfort caused. We understand the importance of a peaceful environment and will look into measures to minimize noise disturbances. Your feedback helps us improve, and we appreciate your understanding.
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by Guest Relations Management, Hotel Management
Hi Cam! Thank you for choosing to stay with us at Americas Best Value Inn Jonesville Hillsdale and for taking the time to provide your feedback. We appreciate your rating of 6 out of 10 and for sharing your experience with us. While we are glad to hear that there were aspects of your stay that met your expectations, we understand that there may have been areas where we fell short. Your feedback is invaluable to us as we continuously strive to improve and provide exceptional experiences for our guests. If there are specific areas where you believe we could have done better, we would greatly appreciate hearing from you. Your insights will help us identify opportunities for enhancement and ensure that we continue to meet the expectations of all our guests. Thank you for choosing Americas Best Value Inn Jonesville Hillsdale. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
by A verified traveler
*Horrible* hotel to stay at *save your money*
Posted 20 Jan 2024 on Hotels*No Heat* - *No Hot Water* - *Bad Customer Service*. After all ready paying $74.00 for the room through HOTELS.com, I arrived to the hotel and I was not even going to be able to get a room key without having "$100 on a card for the hotel to hold". Without having that $100 on a card I wouldn't be able to get the room, even though I already paid for the room. When going into the *12'x12' room* with a dresser blocking the heater. The Heater Did Not Work so there was No Heat, then when going to take a shower there was No Hot Water.
By far one of the worst places to stay at.
*I advise not staying at this place *
Comment from Hotel Management
20 Jan 2024 by Guest Relations Specialist, Hotel Management
Hi Joshua,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We understand the importance of a comfortable and hassle-free stay for our guests. Regarding the pre-authorization process, it is a standard industry practice to ensure that guests have a valid payment method on file for incidentals. We apologize if this caused any frustration. In terms of the room conditions, we regret to hear about the issues with the heater and hot water. Our maintenance team is actively investigating these concerns to ensure a more pleasant experience for future guests. We value your input and will use it to make necessary improvements.
by A verified traveler
Posted 10 Nov 2023
The online information Expedia gave was misleading! There was no breakfast, not even coffee!! Despite it taking a long time to find the solitary employee to check-in, she was a pleasant person. We got the broken coffee maker swapped out and the notes we left on the non-functioning equipment in our room were rectified the next day. The rooms are tiny, but we worked around that, placing our luggage on the bed, or a table. We could see that the owner had recently updated the facilities.
Comment from Hotel Management
12 Nov 2023 by Guest Relations Management, Hotel Management
Hi James! Thank you for sharing your feedback with us, and we appreciate your honest review. We apologize for any confusion regarding the information provided by Expedia and for the inconvenience you experienced during your stay. We're glad to hear that despite the initial challenges, our staff was pleasant and responsive to your needs, addressing issues promptly. Your patience is appreciated, and we are actively working to improve our check-in process. We regret that the lack of breakfast and coffee fell short of your expectations, and we understand the importance of these amenities. We will review our online information to ensure accuracy and clarity. It's encouraging to know that you noticed recent updates to our facilities. We value your insights, and your feedback contributes to our ongoing efforts to enhance the guest experience. We would love the opportunity to host you again and provide an even better experience.
by A verified traveler
Posted 8 Nov 2023
Do not stay at this place. I’ve stayed in dumps in my life but this one was one of the worst. They have a money back policy after 30 minutes of checking in. That should tell you something. Just don’t check in.
Comment from Hotel Management
10 Nov 2023 by Guest Relations Management, Hotel Management
Hi Tree! Thank you for sharing your feedback, and we sincerely apologize for the disappointment you experienced during your stay. It's disheartening to hear that your experience did not meet your expectations, and we regret any inconvenience. We take all guest feedback seriously, and we appreciate you bringing your concerns to our attention. Our goal is to provide a comfortable and pleasant stay for all our guests, and it's clear we fell short in your case. We understand your frustration, and we apologize for any inconvenience caused. We appreciate your feedback and hope to have the chance to regain your trust in the future.
by A verified traveler
Posted 24 Oct 2023
The room I stayed in was the worst I’ve ever been in. There were holes in the walls, purple paint splattered on the walls, and old bed sheets to name a few.
Comment from Hotel Management
24 Oct 2023 by Guest Relations Management, Hotel Management
Hi Sarah! We regret to discover that you weren't thoroughly impressed with us during your most recent stay. This issue regarding the walls and sheets are being addressed with our staff and management. Thank you for taking the time to share your experience and to bring these matters to our attention. We hope to see you again and to impress you with our improvements.
by A verified traveler
Noisy Bed Platform
Posted 22 Oct 2023 on HotelsThe person who checked me was cold. The room was clean and in good condition. The mattress was comfortable but the bed platform was made of sheet metal and sounded like duct work being banged on when you are on the bed.
Comment from Hotel Management
23 Oct 2023 by jay, Hotel Management
we have sign on the front office if you don't like our Room or service we have 100% money back guaranty if you come back within a half hours
