Ratings based on 16 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2019
The lift is horrible, can wait for mor than 10 mins,it doesnt stop at our floor,n down,never stop at our floor,press both up n down,lift never stop at our floor,straight up,down slso never stop every floor.
Comment from Hotel Management
25 Dec 2019 by Alex, Hotel Management
Thanks for the review, because now is peak season there is a lot people using the lift so it will need longer waiting time to take the lift (as total 39floor) and when there is full the lift would not be stop at particular floor as no use also if cannot handling more load. Hope for understanding and that's why we also never chase for check out on time and have allowance of half an hour more (even bit longer) than our standard check out time.
by A verified traveler
Nice stay but be patient with the lift
Posted 4 Dec 2019 on HotelsUnblocked view of city. Friendly owner. Apartment is neat and tidy, with some minor flaws. Water leaking from the master bedroom bathtub and ants will visit if you leave food on the dining table. Only complaint is not fault of the owner, but on building management. The floor is serviced by only 2 lifts, and always full by the time it reaches our floor. We waited for almost half an hour just to get into the lift, and another 5 mins to get to ground floor.
Comment from Hotel Management
6 Dec 2019 by Alex, Hotel Management
thanks for visiting, hope to serve you again. Understood the lift waiting time would be longer especially peak season..
by A verified traveler
Posted 15 Oct 2019
The host is very responsive and the area is clean and tidy. Will definitely come and stay again!
Comment from Hotel Management
17 Oct 2019 by Alex, Hotel Management
thanks for visiting, hope to serve you again
by A verified traveler
Home stay in JB
Posted 14 Oct 2019 on HotelsApt 2 bedrooms, is very good for family stay. Spacious for 6-8 adults n children. Clean and good location next to KSL CITY mall. Owner provided helpful info to make our stay hassle free. Highly recommended.
Comment from Hotel Management
14 Oct 2019 by Alex, Hotel Management
thanks for visiting, hope to serve you again
by A verified traveler
Posted 22 Jul 2019
Comment from Hotel Management
23 Jul 2019 by Alex, Hotel Management
thanks
by A verified traveler
Posted 9 Jun 2019 on Hotels
Comment from Hotel Management
9 Jun 2019 by Alex, Hotel Management
thanks for visiting, hope to serve you again
by A verified traveler
Posted 18 Jan 2019
Comment from Hotel Management
30 Jan 2019 by Alex, Hotel Management
... ok
by A verified traveler
Disappointed with the alternate unit with no decor
Posted 29 Dec 2018 on HotelsThis unit was not available changed to another unit with no decor. The bed was too soft not comfortable to sleep. No coffee and tea. Nevertheless, the view is nice as it face the sea.
Comment from Hotel Management
31 Dec 2018 by Alex, Hotel Management
hi, sorry about that because of the leaking issue we are unable to give the unit to you only able to relocate you to another unit, hope can serve you again in future
by A verified traveler
Enjoyable trip
Posted 17 Dec 2018 on HotelsGood gathering with others family member
Comment from Hotel Management
20 Dec 2018 by Alex, Hotel Management
thanks for visiting, hope to see you again next time
by A verified traveler
Great short stay
Posted 24 Nov 2018 on HotelsEasy access to KSL and food. Quick and easy check in to apartment with clear instructions from owner. Came with lots of mattresses and sleeping area, good for big families. Fully furnished apartment. Instant noodles, coffee n tea provided were a thougthful touch. Nice city view at 18th floor. Great wifi. The only thing not so good is there is only 2 channels on tv. Overall a comfortable stay for a big family.
Comment from Hotel Management
28 Nov 2018 by Alex, Hotel Management
hi, thanks for feedback, Because next year Singapore will start to use digital signal so the building is now currently under management to change and upgrade the antenna, hopefully in next time your visit will have a better experiences
