Ratings based on 82 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Checked in later than 3pm. Was assigned with an untidy room. The staff quickly replaced the room for a better one. A bit disappointed with the hotelier not replying my message. I asked if they have clothes iron. Ended up bringing my own but they already have one in their closet. Waste of energy imo. I like the bathroom shower though. I award the hotel 3 stars out of 5.
Breakfast was meh.. Sausage a bit sour like it was from an old stock. Fried rice is very bland. Fries was not that good. The porridge and lychee lemon water was superb however. Fried noodle was better than the fried rice. The mushroom soup was too watery.
Kudos to the staffs serving at their cafe. I had to pay for my kid's meal since the free breakfast is for 2. But they demand to pay on the spot. Can't bill the kid's breakfast voucher into my bill. I'm not trustworthy I guess.
by A verified traveler
Posted 26 May 2023
We booked the hotel because of a family emergency and in the rush, made an error with the dates. I accidentally booked for the following week.
When we arrived at the hotel, I explained the error and asked if we could move the dates a week earlier. The hotel refused. We therefore had to pay twice. It was a genuine error but the hotel did not care. All the staff could say was, "Must ask Boss" but nothing ever happened.
Additionally, the condition of the property and is nothing like the pictures. It is a complete misrepresentation. The hotel and rooms were dingy, dirty and with unpleasant odour.
I would highly recommend avoiding this hotel at all cost.
Comment from Hotel Management
27 Jun 2023 by Ronald, Hotel Management
We are terribly sorry for the incident but the booking is booked and paid to expedia. Hotel side do not handle cancellations or refund for booking that was paid to expedia.
by A verified traveler
Posted 28 Mar 2023 on Hotels
by A verified traveler
Posted 9 Jan 2023
i hope can more clean and make sure line are in good condition
by A verified traveler
Posted 29 Apr 2022
Suitable for business trip, easy to find restaurant.
Comment from Hotel Management
24 May 2022 by Ronald, Hotel Management
Thank you for the wonderful review.
by A verified traveler
Posted 22 Mar 2022 on Hotels
by A verified traveler
Posted 10 Jan 2022 on Hotels
Comment from Hotel Management
27 Jan 2022 by Ronald, Hotel Management
Thank you for the wonderful review score.
by A verified traveler from jb
Posted 3 Sep 2020
Comment from Hotel Management
4 Sep 2020 by Ronald, Hotel Management
Thank you very much for the review we look forward to your future bookings.
by A verified traveler from KL
Posted 7 Aug 2020
Below expectation, for 1 night biz stay purposes ok but not for leisure.
Comment from Hotel Management
17 Aug 2020 by Ronald, Hotel Management
Hi Sir/Mdm
You may try our other outlet Hallmark Regency Hotel 3 stars in Town we have different pricing options to manage a different expectation for guests.
by A verified traveler
Maybe will reconsider to check in again....
Posted 11 Jul 2020 on HotelsEverything is ok except that for a two nights stay,it was quite bored. This is due to the TV system is not working.
It was not inform prior to check in until we as guest raised the problem. The hotel should provide rate discount due to this situation.....
Comment from Hotel Management
11 Jul 2020 by Ronald, Hotel Management
Hi we have a tnb incoming power surge on 03 jul night and tv booster was blowed out. We have replaced the faulty booster and now its working again.
