Ratings based on 171 Verified Reviews

2.5 out of 5
38% of guests recommend
2.6 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jun 2021 on Hotels
3 out of 5
by A verified traveler

Posted 28 Apr 2019 on Hotels
Not so good. Old furniture in room.. Need to change if wanting to attract more guests!
Comment from Hotel Management
28 Apr 2019 by Masliza (FOA), Hotel Management
Dear Mr/Mrs Chun Yiong, Thank you for spending your time to write a review of your stay at eRYAbySURIA hotel. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We would like to apologize on behalf of our team for the inconvenience caused regarding the(issue stated in the review) and would like to inform you that each issue has been taken into account seriously. Please be assured that (issue stated in the review) has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From eRYAbySURIA JohorBahru.
3 out of 5
by A verified traveler

Posted 17 Mar 2019 on Hotels
Stay was ok except that the noise from the outside is too noisy
Comment from Hotel Management
21 Mar 2019 by natasha, Hotel Management
Dear Sir/Madam, First of all, we would like to express our utmost gratitude for your kind and generous feedback on your visit to eRYAbySURIAeRYAbySURIA JohorBahru. Hotel. We were happy to hear about your pleasant stay with us and how you enjoyed our(services/cleanliness/breakfast/food/attraction ) However we would like to apologize on behalf of our team for the inconvenience caused regarding the(issue stated in the review) and would like to inform you that each issue has been taken into account seriously. Please be assured that (issue stated in the review) has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From eRYAbySURIA JohorBahru.
3 out of 5
by A verified traveler

Room

Posted 7 Oct 2018 on Hotels
The room is not amazing and still little dusty. They should prepare to clean up and ready for AC because AC is very low air and not cold enough. I was feeling so wet during I was sleeping.
Comment from Hotel Management
8 Oct 2018 by masliza, Hotel Management
Dear Mr David, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru
4 out of 5
by A verified traveler

Posted 24 Sep 2018 on Hotels
Everything is good but the shower water need to be fixed because the water drip is not very strong and is hard to bath.
Comment from Hotel Management
25 Sep 2018 by masliza, Hotel Management
Dear Mr Lee, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru
2 out of 5
by A verified traveler

Posted 27 Aug 2018
Comment from Hotel Management
8 Sep 2018 by zana , Hotel Management
Dear Guest, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru
1 out of 5
by A verified traveler

Untold truth

Posted 20 Aug 2018 on Hotels
Parking was unsafe. In a bother building with no security! My brother's car was scratched :( In the website claimed that outdoor pool is one of the facilities, but actually the pool was in another building. The elevator has no censor! Always hit either my baby's stroller or my mom's wheelchair. Toilet was to. Bad drainage system. My brother's A.C. was spoilt. There are mosquitoes, made complaint and the maintenance placed the anti mosquitoes repellent thingy. The clock in the room is without a battery. Inform reception and they sent the maintenance guy who told us will replace the battery but till next day, no follow up action. My dad took the clock down to avoid us from any confusion. What a wasted family trip for us :(:(:(
Comment from Hotel Management
24 Aug 2018 by shahazwani, Hotel Management
Dear Mrs.Sarinah, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru
4 out of 5
by A verified traveler

Great service

Posted 23 Jul 2018 on Hotels
When we first arrived was abit shocked with the overall condition of the hotel and the stale smell but the entire staff were so friendly and helpful that made our stay there wonderful and the room was clean and wheelchair accessible
Comment from Hotel Management
24 Jul 2018 by zana , Hotel Management
Dear Mrs Nary, Thank you for taking the time to review your Erya By Suria Johor Bahru. It is always a pleasure to hear that our guests had an enjoyable stay with us. We delighted that our services and facilities met your every expectation. We take pride and are grateful for your positive feedback. We hope that you will return for another stay with us soon. Best Regards Erya By Suria Johor Bahru
3 out of 5
by A verified traveler

Posted 9 May 2018 on Hotels
wifi not fast, hang
Comment from Hotel Management
10 May 2018 by Zana , Hotel Management
Dear Mr Khim Thank you for spending the time to write a review of your recent stay with us. We value your feedback and are disappointed to hear that our services failed to meet your requirements. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. You have our sincerest apology for the predicament caused by the issue and we hope that we will have the chance to welcome you again in the future. Thank you Kind Regards Erya By Suria Johor Bahru
4 out of 5
by A verified traveler

Had a pleasant stay!

Posted 7 Apr 2018 on Hotels
It was an average hotel, with comfortable room and necessities. However, the bathroom can be improved further for the pressure of the shower head. The service staff is prompt in assisting us, we had an issue with the windows and aircon. Maintenance crew came within 5 minutes after we called the reception.
Comment from Hotel Management
10 Apr 2018 by reservation, zana, Hotel Management
Dear Mr Ang, Thank you for taking the time to post a review of your stay with us. We are happy to hear that you had a very positive experience staying with us. It is our commitment and pleasure to ensure that every guest enjoys their stay at the Erya By Suria Johor Bahru. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru
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