Ratings based on 17 Verified Reviews
3.5 Room cleanliness
3.2 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Uncleanness
Posted 10 Jan 2020 on HotelsThe door knob was broken and removed off, which staff was mentioning? But it was still inconvenient. The bathroom smelled pretty bad and wet all over when I checked in the room, which was around 9pm. Towels were very thin like a towel for window cleaning.
I didn’t feel cleanness and would not be choosing this room over another 1BR on the north tower bldg.
by A verified traveler
Posted 27 Jul 2019 on Hotels
by A verified traveler
Posted 26 Apr 2019
by A verified traveler
Posted 16 Apr 2019
Only 1 access card provided, very cumbersome when going in and out of property. Should consider providing 2. No toilet paper.
Other amenities provided OK. Pool was fabulous.
1 security guard said use of sunblock not allowed? Find this ruling really weird.
by A verified traveler
Posted 25 Mar 2019 on Hotels
by A verified traveler
Posted 21 Nov 2018 on Hotels
Great but not provided drinking water.
by Leonard
1st and the last time....
Posted 8 Jan 2018 on HotelsIt was a disaster from the checking in till when I got the room. Everyone from the security guard to the guy in charge was rude. Communication was a nightmare. No toiletries were provided, even no toilet paper. Toilet was dirty. No remote controls for the aircon, batteries missing from the tv remote, no thrash bin or bag, no utensils in the kitchen. NOTHING WAS PROVIDED AS WHAT WAS INDICATED IN THE ROOM DESCRIPTION DETAILS.
by Maliki Kamal
Posted 5 Jan 2018 on Hotels
by A verified traveler from Kuala lumpur
Worst experience ever !!!!
Posted 5 Jan 2018
Cons: Please ban this Owner from Expedia so that no member will face this horrible experience in future.
We checked into the Apartment Unit No. 1401 North Tower at 11pm after a tiring day and we were horrified to find that the whole place was not cleaned after the previous tenant moved out. All the rubbish bags were still on the floor, baby diapers inside the toilet, bathroom were not clean, beddings were not fixed / changed and full with hair, floor was dusty, and one of the bedroom floor was covered by water. We kept calling the Owner for 1 hour but no answer, sent him messages and the photos of the house condition, not a single reply. Obviously he knew about this and was trying to avoid us. Very disappointed with such service. Feel cheated.
Comment from Hotel Management
15 Jan 2018 by Leo, Hotel Management
Hello,
Just see the review
I'm feel so sorry about this,
we will doing best,
won't get this problem again
by A verified traveler
Overall was good.
Posted 28 Dec 2017 on HotelsIt really felt comfy and it just felt like home. The only downside was the location, there wasn’t any toiletries like shampoo, toothbrush. It will also be good if there’s washing machine and a hair dryer.
