Ratings based on 64 Verified Reviews

3.8 out of 5
91% of guests recommend
3.8 Room cleanliness
3.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Third stay

Posted 1 Nov 2019 on Hotels
Receptionist very arrogant and not customer relations material. Luckily the manager was very helpful. Should seriously filter out these bad staff that gives this good place a bad name
Comment from Hotel Management
4 Nov 2019 by Rajes, Hotel Management
Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.
3 out of 5
by A verified traveler

Posted 14 Sep 2019
Comment from Hotel Management
23 Sep 2019 by Rajes, Hotel Management
Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit
1 out of 5
by A verified traveler

Posted 19 Aug 2019 on Hotels
Comment from Hotel Management
19 Aug 2019 by firas, Hotel Management
Dear Guest, We are sorry to hear that your stay with us at 1 Tebrau Suites by Subhome was unsatisfactory. We keep up to the standard we promise to our guest and conduct daily checks on all our rooms. This may have been an isolated incident as such could happen for various reasons. Our site team has been notified and is currently looking into the situation. We would greatly appreciate if you could provide more information on the incidences that lead to the review you had posted. Your feedbacks are important to us. Thank you
4 out of 5
by A verified traveler

Posted 12 Aug 2019
Comment from Hotel Management
13 Aug 2019 by Rajes, Hotel Management
Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.
5 out of 5
by A verified traveler

Remote comfort

Posted 13 Jun 2019 on Hotels
Great apartment, gym, pool and security. Location is remote but condusive to tranquillity. Grab fares are reasonable enough. Very limited convenience store next door.
Comment from Hotel Management
14 Jun 2019 by Rajes,Admin, Hotel Management
Dear Raymond Thank you for taking the time to share your stay experience in expedia. I am delighted to read such nice reviews such as yours and the full 10 rating. It was a pleasure hosting you in 1Tebrau Suites. Looking forward to welcoming you again in the near future.
3 out of 5
by A verified traveler

Posted 17 Apr 2019
Comment from Hotel Management
7 Jun 2019 by Rajes,Admin, Hotel Management
Dear Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.
5 out of 5
by A verified traveler

Posted 19 Mar 2019 on Hotels
Fantastic accommodation for the price! Only suggestion is probably should provide more towels as we was only had one. Location is rather close to KSL and holiday plaza, probably not walking distance, but a very short drive.
Comment from Hotel Management
7 Jun 2019 by Rajes,Admin, Hotel Management
Dear Jonathan Thank you for your compliments and we're so happy to hear that you had a good stay at 1Tebrau Suites by Subhome. We hope to welcome you back soon.
4 out of 5
by A verified traveler

Posted 27 Feb 2019 on Hotels
It was spacious, good and cheap. However the cleanliness is bad. There’s stains on the bedsheet, I’ve stayed there a lot of times, there’s stains on bedsheet each time I go, I hope they did change the sheets.
Comment from Hotel Management
7 Jun 2019 by Rajes,Admin, Hotel Management
Dear Yvonne Thank you for your feedback. We're so sorry we did not meet your expectations. Providing our guests with a spotless environment is important to us and we will be using your feedback to improve our housekeeping standards. We hope we will be able to serve you again soon.
2 out of 5
by A verified traveler

Posted 12 Jan 2019
They gave us a whatsapp to communicate. They reply fast but took hours for our towels since they did not put in to our room. Ended up we did bath and went out.
Comment from Hotel Management
7 Jun 2019 by Rajes,Admin, Hotel Management
Dear Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.
4 out of 5
by A verified traveler

Posted 7 Jan 2019 on Hotels
Comment from Hotel Management
7 Jun 2019 by Rajes,Admin, Hotel Management
Dear Carolyn Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.
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