Ratings based on 588 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
I was very pleased with all aspects of this hotel: service, cleanliness, friendliness & efficiency of the staff. All was outstanding.
The morning breakfasts were wonderful and staff were attentive to keeping the food available. Maid service was excellent.
Comment from Hotel Management
16 Jun 2024 by General Manager, Hotel Management
Dear John,It was an honor having you stay with us at Fairfield Inn & Suites by Marriott Johnson City. Thank you for highlighting our delicious breakfast, spotless facilities, and efficient service. We are pleased you chose to visit us, and we look forward to seeing you again soon for another exceptional experience!
by A verified traveler
Posted 2 Jun 2024
No problem. Nice property
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Bob,Thank you for sharing your experience at Fairfield Inn & Suites by Marriott Johnson City! We're delighted you enjoyed our property, and we look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler from Pinehurst
Posted 22 May 2024
Excellent staff, clean and comfortable room.
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Pamela,Thank you for your five-star review! Our team will be thrilled to hear your appreciation for their wonderful service, and we're happy you enjoyed our clean, comfortable accommodations. We hope to see you again soon!
by A verified traveler
Posted 21 May 2024
Convenient check in but was charged for an obscure reason after we left the property.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Katherine,Thank you for your feedback. We're pleased you found the check-in process convenient but concerned about the unexpected charge. Please contact Expedia so they can investigate the charge since it appears you booked through them. We appreciate your patience and hope to welcome you back to Fairfield Inn & Suites by Marriott Johnson City for a more seamless experience.
by A verified traveler
Posted 17 May 2024
Great and conveniently located.
Comment from Hotel Management
19 May 2024 by General Manager, Hotel Management
Dear Laurel,Thank you so much for taking the time to share your thoughts on your recent visit. We're thrilled our fantastic location was a highlight of your stay, and we hope you took full advantage of the convenience it affords our guests. It was truly a pleasure having you here, and we hope you return soon!
by A verified traveler
Posted 4 May 2024
The hotel was clean and convenient However some of the details came up short. Small things like rather than nice mugs and glasses in the room for water and coffee, flimsy paper ones. The free breakfast was low quality and unappetising. If I had been staying in a Motel 6, that is what I would have expected but when one night is almost $200, I expect a little more.
The location is good. We enjoyed the nearby Mad Greek restaurant.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear John,Thank you for your recent feedback regarding your stay with us. It's good to hear our location was convenient. However, we sincerely apologize for amenities that didn't provide the value you expected, and your comments will help us as we continue making improvements. That said, we're glad our attention to cleanliness was satisfactory. Your input is appreciated and we hope for an opportunity to make your next visit a better one.
by A verified traveler
Posted 30 Apr 2024
Nicer than an average hotel.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Eric,Thank you for choosing Fairfield Inn & Suites by Marriott Johnson City! We're thrilled that you enjoyed our aesthetic and atmosphere, and we can't wait to welcome you back in the future for another five-star visit.
by A verified traveler
Posted 29 Apr 2024
Very clean with friendly staff, walking distance to restaurants.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Hollie,Thank you for sharing your experience at Fairfield Inn & Suites by Marriott Johnson City. We're delighted you found our establishment well-kept and our team friendly. It's also wonderful that you appreciated the convenience of our proximity to dining establishments. We are grateful for your review and look forward to welcoming you back for another enjoyable visit.
by A verified traveler
Posted 29 Apr 2024
Nice stay
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Drew,Thank you so much for the five stars! We know you have several options to choose from when booking your stay, and we thank you for Fairfield Inn & Suites by Marriott Johnson City. We look forward to welcoming you back for another unforgettable, refreshing stay.
by A verified traveler
Posted 20 Apr 2024
The room was clean and comfortable and the hotel was well located. The staff was pleasant and helpful. We enjoyed our stay.
Comment from Hotel Management
21 Apr 2024 by General Manager, Hotel Management
Dear Kenneth,Thank you so much for the five-star review. We're so pleased you enjoyed our convenient location and comfortable, clean accommodations. We'll pass your compliments on to the team, and we hope we'll see you again soon.
