Ratings based on 792 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Hotel is old and needs renovating. Rooms smell musty and old school A/C unit not powerful enough to effectively cool the room.
by A verified traveler
Posted 31 May 2024
Did not disclose that breakfast was not included, very deceitful.
Very noisy a/c unit, seemed very worn out
No manager available whatsoever on the weekend, and even the 800 number is useless
by A verified traveler
Posted 26 May 2024
Older property. Rooms were nice but some of the rooms had an old smell that was off putting.
by A verified traveler
Posted 23 May 2024
Friendly staff. Clean and comfortable
by A verified traveler
Posted 19 May 2024
Room smelled like wet carpet
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 7 May 2024
On a 3-night stay, high winds prevented me from making the trip. DoubleTree refused to refund ANY of it. Perhaps the first night could be understandable. But to take $350 from me and then have the opportunity to book the rooms for the other two nights I didn't occupy is unethical. Knowing this is how DoubleTree does business, I won't book with DoubleTree again.
by A verified traveler
Posted 23 Apr 2024
I was told that breakfast would be complimentary, so I grabbed two slices of bacon and an orange juice, and then the waitress told me to pay her $15. It is absolutely unreasonable to make me pay that amount of money for two strips of bacon that I didn’t even finish as well as orange juice and water. Hospitality rating is a -5. I will never stay at one of these locations again and I plan on telling all my friends and family to never stay at one of these locations.
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thanks so much for your feedback! It is listed at the in the restaurant at the buffet line that breakfast is not complimentary. We apologize if you were under the impression that it was included in your room rate. We hope you will give us another opportunity in the future to serve you & thank you again for your review.
by A verified traveler
Posted 6 Apr 2024
Room was very clean and mattress was firm like I like it. Not saggy with big mattress topper.
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thanks very much for the 5-star review! We look forward to your next stay.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thank you for the 5-star rating!
