Ratings based on 786 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Room smelled like wet carpet
by A verified traveler
Posted 7 May 2024
On a 3-night stay, high winds prevented me from making the trip. DoubleTree refused to refund ANY of it. Perhaps the first night could be understandable. But to take $350 from me and then have the opportunity to book the rooms for the other two nights I didn't occupy is unethical. Knowing this is how DoubleTree does business, I won't book with DoubleTree again.
by A verified traveler
Posted 23 Apr 2024
I was told that breakfast would be complimentary, so I grabbed two slices of bacon and an orange juice, and then the waitress told me to pay her $15. It is absolutely unreasonable to make me pay that amount of money for two strips of bacon that I didn’t even finish as well as orange juice and water. Hospitality rating is a -5. I will never stay at one of these locations again and I plan on telling all my friends and family to never stay at one of these locations.
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thanks so much for your feedback! It is listed at the in the restaurant at the buffet line that breakfast is not complimentary. We apologize if you were under the impression that it was included in your room rate. We hope you will give us another opportunity in the future to serve you & thank you again for your review.
by A verified traveler
Posted 6 Apr 2024
Room was very clean and mattress was firm like I like it. Not saggy with big mattress topper.
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thanks very much for the 5-star review! We look forward to your next stay.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thank you for the 5-star rating!
by A verified traveler
Posted 25 Mar 2024
The hotel was very clean, front desk folks were friendly and helpful. Wood have been better if breakfast was included but we had a great stay.
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thank you so much for the 5-Star Review Angela! We are glad you enjoyed our property and staff. We also appreciate your feedback on breakfast being included. We look forward to welcoming you back soon.
by A verified traveler
Posted 23 Mar 2024
The service and room are great. The cookies exceptionally delicious. The only thing I would change is usb access added it to rooms.
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thanks very much for the 5-star rating Heather! Glad that you had a great experience with us & we appreciate that feedback on the USB ports.
by A verified traveler
Good Place
Posted 14 Feb 2024 on HotelsNice place, comfortable and good for a business trip. It could use some maintenance here and there but did not detract from the stay.
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thank you for taking a moment to review your experience. We look forward to your next stay.
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thank you for taking a moment to rate your stay!
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
23 Apr 2024 by Management , Hotel Management
Thank you for the 5-Star Rating!
