Ratings based on 160 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
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by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by Poni Mfezeko Guest Relations Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to give us your feedback about The Capital Hotels and Apartments. I am extremely happy to read that you had a fantastic time with us during your stay and that you enjoyed our service and guest experience. Our location is conveniently located to entertainment and essential facilities, and we do hope that you able to make the best of it. I will certainly pass your review to the team and look forward to welcoming you back to The Capital Hotels and Apartments for your future stays.Best Regards
by A verified traveler from Benoni
Posted 5 Feb 2024
Check-in and staff was great. Room clean and modern
Comment from Hotel Management
5 Feb 2024 by Poni Mfezeko Guest Relations Manager The Capital , Hotel Management
Dear Mariska,Thank you for taking the time to write about your experience of our hotel following your recent visit. I am delighted to read that overall, your experience was positive about all aspects your stay and we were able to deliver memorable service. We certainly do hope that we get the chance to welcome you back should your travels bring you to The Capital Hotels and Apartments again.Best Regards
by A verified traveler
Posted 30 Jan 2024 on Orbitz
Comment from Hotel Management
5 Feb 2024 by Poni Mfezeko Guest Relations Manager The Capital , Hotel Management
Dear MarkThank you for taking to give feedback about your stay with us. We certainly do hope that we get the chance to welcome you back should your travels bring you to The Capital Hotels and Apartments again
by A verified traveler
AWESOME LOCATION FOR GOOD VALUE HOTEL
Posted 4 Jan 2024 on HotelsA very pleasant stay in a great location in Menlyn Maine - surrounded by eateries and shopping options and right next to Sunbet arena and casino and entertainment complex - but cheaper than those Hotels. Spacious rooms and pleasing pool area - I do however feel that the overall property could be better maintained and that some of the areas are very clinical - the Hotel lacks a warmth and the décor could be improved. Staff were friendly and I felt safe and comfortable here, so I would definitely recommend.
Comment from Hotel Management
1 Feb 2024 by Poni Mfezeko Guest Relations Manager The Capital , Hotel Management
Dear Staurt,Such a pleasure to read your review, thank you for taking time to provide us with feedback. It gives me a great sense of pride to know that our staff went over and above to ensure that you felt at home whilst staying in Pretoria. I am extremely happy to read that you had a fantastic time with us and during your stay and that you found our location central to the many attractions around.I will certainly pass your review to the team and hope that we do look forward to welcome you back to The Capital Hotels and Apartments for your future stays.Best Regards
by A verified traveler
Posted 18 Dec 2023 on Hotels
We arrived for check-in at 14h45 and the room was not ready. When we got to the room, the beds were not twin beds as requested. Apart from that, all was good
Comment from Hotel Management
1 Feb 2024 by Poni Mfezeko Guest Relations Manager The Capital , Hotel Management
Dear Olivia,Thank you for your feedback and for taking the time to rate your experience. My sincere apology for the shortcomings in providing you with the service we pride ourselves on delivering. We do take every feedback seriously, and we will certainly follow the necessary steps to ensure that we lift the bar once more. I do, however, hope that we get the chance to welcome you back should you travels bring you to The Capital Hotels and Apartments again.Best Regards
by A verified traveler
Posted 10 Dec 2023
Nice location
Quiet
Very nice internally
Comment from Hotel Management
1 Feb 2024 by Poni Mfezeko Guest Relations Manager The Capital , Hotel Management
Dear Celeste,Thank you for taking the time to give us your feedback about The Capital Hotels and Apartments. I am extremely happy to read that you had a fantastic time with us during your stay and that you found our location central to the many attractions around. I will certainly pass your review to the team and look forward to welcoming you back to The Capital Menlyn Maine for your future stays.Best Regards
by A verified traveler
Posted 30 Nov 2023 on Hotels
Had a great stay, thank you. Staff were all fantastic, location was brilliant and an all round pleasant stay.
Comment from Hotel Management
30 Nov 2023 by Poni Mfezeko, Hotel Management
Dear Simon,Thank you for taking the time to give us your feedback about The Capital Hotels and Apartments. I am extremely happy to read that you had a fantastic time with us during your stay and that you found our location central to the many attractions around. I will certainly pass your review to the team and look forward to welcoming you back to The Capital Menlyn Maine for your future stays.Best RegardsGuest Relations Manager
by A verified traveler
Posted 13 Nov 2023 on Hotels
Stay was pleasant enough, thought it was a bit overpriced for what it was. Tried to check in 1 hour earlier and receptionist did not even look to see if my room was ready, just said come back after 2. Loved the location and surrounding restaurants
Comment from Hotel Management
16 Nov 2023 by Poni, Hotel Management
Dear Karin,Such a pleasure to read your review, thank you for taking time to provide us with feedback. It gives me a great sense of pride to know that our staff went over and above and happy to read that you had a fantastic time with us. I will certainly pass your review to the team, and we do look forward to welcoming you back to The Capital Hotels and Apartments for your future visits.Best RegardsPoni MfezekoGuest Relations Manager
by A verified traveler
Fantastic overnight stay
Posted 13 Nov 2023 on HotelsGreat and comfortable stay.
Comment from Hotel Management
16 Nov 2023 by Poni, Hotel Management
Dear JM,Such a pleasure to read your review, thank you for taking time to provide us with feedback. It gives me a great sense of pride to know that our staff went over and above and happy to read that you had a fantastic time with us. I will certainly pass your review to the team, and we do look forward to welcoming you back to The Capital Hotels and Apartments for your future visits.Best RegardsPoni MfezekoGuest Relations Manager
