Ratings based on 105 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Prissi Naidoo , Hotel Management
Dear MariolaThank you for taking time to review the hotel. I am glad that you have had an enjoyable stay with us and look forward to welcoming you back to the hotel.Warm regardsPrissi Naidoo
by A verified traveler
Posted 30 Apr 2024
Wonderful staff, friendly and helpful. Loved being right next to Hyde Park shopping centre.
Comment from Hotel Management
3 May 2024 by Prissi Naidoo , Hotel Management
Dear Linda Thank you for taking time to review the hotel, I am glad you have had an enjoyable stay with us.Warm regardsPrissi Naidoo
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Prissi Naidoo , Hotel Management
Dear Mr Bismark Thank you for rating the hotel, I am glad you have had an enjoyable stay with us.Warm RegardsPrissi Naidoo
by A verified traveler
Posted 7 Mar 2024
Comment from Hotel Management
6 Apr 2024 by Prissi Naidoo , Hotel Management
Dear Mr Jeffery Thank you for the feedback, I am glad you have had an enjoyable stay with us and look forward to welcoming you back to the hotel.Warm regards
by A verified traveler
Short stay in Cape Town.
Posted 21 Feb 2024 on HotelsA short two nights stay at the Southern Sun Hotel in central Cape Town at the end of our cruise. Had to wait a long time to be taken to our room so we left our luggage in the hotel store and went to the seafront until late afternoon which was very nice. Had a nice snack in the evening in the lovely hotel bar. Didn’t get much chance to use the pool as it was evening time and quite dark. Would love to visit this hotel again in the future.
Comment from Hotel Management
24 Feb 2024 by Prissi Naidoo , Hotel Management
Dear Kishor Thank you for taking time to rate the hotel, we are glad you have had an enjoyable stay with us.Warm regardsPrissi Naidoo
by A verified traveler
Posted 26 Dec 2023 on Hotels
Comment from Hotel Management
3 Jan 2024 by Prissi Naidoo , Hotel Management
Dear Jaaved Thank you for the feedback, we look forward to welcoming you back to the hotel.Warm regardsPrissi Naidoo
by A verified traveler
Not a good experience
Posted 12 Dec 2023 on HotelsThe internet frequently malfunctions, and my phone consistently fails to connect with Housekeeping, Concierge, and Front Desk. Despite my repeated requests to the front desk, I stayed here for eight nights in a room with a subpar view – initially facing the mall parking lot and later overlooking the restaurant's roof.
Comment from Hotel Management
3 Jan 2024 by Prissi Naidoo , Hotel Management
Dear Mr Tribhuvan Thank you for taking time to rate the hotel. Please accept my sincere apology for the inconvenience, kindly note we have addressed this for immediate attention.Kind regardsPrissi Naidoo
by A verified traveler
Posted 3 Dec 2023
Very neat and safe to be. Will definitely come back and refer others.
Comment from Hotel Management
7 Dec 2023 by Prissi Naidoo , Hotel Management
Dear Lloyd Thank you so much for the feedback, I am glad that you have an enjoyable stay with us and we wish to welcome you back to the hotel.Warm regardsPrissi Naidoo
by A verified traveler
Posted 24 Nov 2023
What i liked was the mall that was attached, the pool area with the DJ,the staff was amazing, they were very professional.
What i did not like was the lighting in the room is HORRIBLE! I also dont like carpet on the floor
Comment from Hotel Management
24 Nov 2023 by Prissi Naidoo , Hotel Management
Dear Jacqueline Thank you for the feedback below, I am glad you have had an enjoyable stay with us. In regards to lighting in the room, I have addressed this with the maintenance department and regards to the carpet, we will be upgraded our room in 2024 and will address the carpets.Warm regardsPrissi Naidoo
by A verified traveler
Posted 15 Nov 2023 on Hotels
Comment from Hotel Management
16 Nov 2023 by Prissi Naidoo , Hotel Management
Dear Mr Riki Thank you for taking time to review the hotel. I am glad you have had an enjoyable stay with us, I wish to welcome you back to the hotel.Kind regardsPrissi Naidoo
