Ratings based on 93 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Beautiful gardens
Posted 7 Mar 2024 on HotelsPro’s: Lovely place. Beautiful gardens and bird life. WiFi good, service fantastic. Breakfast selection is excellent. Personalised service.
Con’s. No aircon so room was hot and cannot open doors due to mosquitoes. Fan not effective. Bed a little too hard for my liking.
Comment from Hotel Management
7 Apr 2024 by JillyM, Hotel Management
Dear guest. Thank you very much for your review. Your positive comments about the gardens, the bird life, the fantastic service and the breakfasts have been very welcome. Your feedback on the aircon is valuable to us. All our Luxury, Superior and Standard Family units are equipped with aircons. However a number of Standard Rooms have overhead fans. All rooms are supplied with mosquito burners and spray. We apologize that this was not pointed out to you. We hope that you'll visit us again when next you visit Sandton. Best regards. Gerard and Jill Marais and the Rivonia Premier Lodge team.
by A verified traveler
Posted 19 May 2023 on Hotels
Comment from Hotel Management
20 May 2023 by jillym, Hotel Management
Hi Jacqueline! Thank you so much for your positive feedback. Much appreciated! We hope you'll visit us again in the near future. Sincerely. Gerard and Jill Marais and the Rivonia Premier Lodge team.
by A verified traveler
Posted 6 Mar 2023 on Hotels
Comment from Hotel Management
10 Mar 2023 by jillym, Hotel Management
Hi Carol. Thank you for rating our lodge so highly! We are always excited to receive an excellent review. It shows us that we are reaching our goal of making guests happy. Our best regards and we hope to see you again soon. Gerard and Jill Marais and the Rivonia Premier Lodge team.
by A verified traveler
Posted 6 Feb 2023
The staff is very friendly and accommodating.
Comment from Hotel Management
10 Mar 2023 by jiilym, Hotel Management
Hi Martins. Thank you for your praise of our staff and the high rating of our lodge. Thank you, too, for taking the time to come back to us, we truly value your feedback. Best regards. Gerard and Jill Marais and the Rivonia Premier Lodge team.
by A verified traveler
Amazing Stay
Posted 1 Jan 2023 on HotelsMy stay was amazing. The staff was lovely! Each and everyone made my stay perfect. I will be back. I enjoyed the nature, wonderful birds, beautiful trees. The food was delicious and fresh. My room comfort was top notch. It was exceptional. Thank you.
Comment from Hotel Management
8 Jan 2023 by jillym, Hotel Management
Thank you, thank you! To receive your enthusiastic review on the first day of 2023 has been such a motivational gift. Your compliments have inspired us to try even harder to make our lodge the best ever. We send our greetings to you and we wish you a happy and successful new year. Gerard and Jill Marais and the Rivonia Premier Lodge team.
by A verified traveler
Posted 29 Nov 2022 on Hotels
Comment from Hotel Management
30 Nov 2022 by jillym, Hotel Management
Hi Wernhard. Your review has come as a shock to our management and staff. As you are one of our regular guests, we are doubly distraught. Could you please contact us directly and let us know what the problem was? We are keen to investigate and rectify any issues that you may have had. Best regards. Gerard and Jill Marais and the lodge team
by A verified traveler
Posted 23 Jul 2022 on Hotels
Comment from Hotel Management
24 Jul 2022 by jillym, Hotel Management
Carol, thank you very much for rating us so highly. We're thrilled to see that you enjoyed your stay with us and we hope you'll visit us again in the near future. Best regards.
Gerard and Jill Marais and the Rivonia Premier Lodge team.
by A verified traveler
Posted 26 Jun 2022 on Orbitz
The facilities were beautifully landscaped. The breakfast was amazing. The staff were incredibly polite and helpful. The room was clean and had all of the amenities one could hope for. They have set a new standard for lodges on our trip.
Comment from Hotel Management
26 Jun 2022 by jillym, Hotel Management
Mark, thank you for your lovely review! We are thrilled to hear that you'd enjoyed your stay with us at our lodge. We wish you two an amazing trip through our beautiful country. Sincere good wishes. Gerard and Jill Marais and the team.
by A verified traveler
Posted 7 Jun 2022 on Hotels
Comment from Hotel Management
26 Jun 2022 by jillym, Hotel Management
Jacqueline Hi! Thank you so much for your feedback! We are thrilled to see that you enjoyed your stay at our lodge.
Your support is appreciated and we hope to see you again one day soon. Best regards. Gerard and Jill Marais and the Rivonia Premier Lodge team.
by A verified traveler
Hidden treasure
Posted 4 May 2022 on HotelsThe welcome by staff was great. The place was clean, beautifully laid out and exceptional.
The bed was lovely and slept like a baby
Comment from Hotel Management
10 May 2022 by Jilly, Hotel Management
A big 'Thank you' for your review! We are so pleased you enjoyed your stay with us. Being recognized for giving exceptional service is such wonderful feedback. Do visit us again soon. Best regards. Gerard and Jill Marais and the Rivonia Premier Lodge team.
