Ratings based on 81 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
N/A
Comment from Hotel Management
28 May 2024 by LN, Hotel Management
We look forward to hosting you again soon.
by A verified traveler
Promised much, didn't deliver.
Posted 3 Mar 2024 on HotelsPaid a premium for the self-catering room as we were running a marathon the next day and needed to sort out our own nutrition. The room did not contain a toaster as promised and when we asked for one was brought a snackwich/sandwich maker. Also, in the morning we found out that the stove top wasn't working and by that time it was too late to do anything about it. The room was clean though which was good. The hotel does feel quite dated.
The plug on the kitchen counter didn't work so we had to boil water on the floor as that was the only reachable plug.
Mainly I feel shafted for paying a premium for a self-catering room and the appliances then either not being present or not in working order.
Comment from Hotel Management
7 Mar 2024 by GM, Hotel Management
Thank you for your feedback.Your items of concern are taken seriously and we will definitely address the issues you experienced as this is not our usual standard at all. We sincerely apologise for the inconvenience.
by A verified traveler
Bathroom nonconducive room mosquito infested
Posted 17 Feb 2024 on Hotelsby A verified traveler
Posted 13 Feb 2024 on Hotels
by A verified traveler
Posted 11 Feb 2024 on Hotels
The service was incredibly slow both in dining room and outside on patio and at the pool. The food was almost inedible. The room was clean .The staff were friendly but possibly understaffed thereby causing slow service. No management to be seen. Enjoyed the boat cruise.
Comment from Hotel Management
12 Feb 2024 by GM, Hotel Management
Thank you for your feedback.We are sorry to hear you did not enjoy our food and that the service was slow. This is not our usual standard at all. Can you please give me an approximate time and day you visited us so I can investigate more thoroughly as to what occurred on the day?We are happy to hear you enjoyed the cruise and the friendly staff.Kind Regards,Leoniegm@rovresort.co.za
by A verified traveler
Posted 29 Jan 2024 on Hotels
by A verified traveler
Posted 24 Jan 2024 on Hotels
by A verified traveler
Posted 14 Jan 2024 on Hotels
by A verified traveler
Posted 24 Dec 2023 on Hotels
by A verified traveler
Good
Posted 10 Dec 2023 on HotelsIt was satisfactory.
