Ratings based on 15 Verified Reviews
4.2 Room cleanliness
3.8 Service & staff
3.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Ok stay
Posted 19 Feb 2024 on HotelsAverage hotel
Comment from Hotel Management
19 Feb 2024 by Nonhlanhla, Hotel Management
Hey hey Michael.Thank you or choosing RED.Hope to see you soon.Nonhlanhla Manaka
by A verified traveler
Shocking. Go elsewhere.
Posted 6 Feb 2024 on HotelsHands down the worst hotel i have stayed in for 10+ years.
Room was filthy. Dust bunnies everywhere. Everywhere. Hair all over the shower. Even after the first day of house keeping i had to clean it myself.
Noise from the rooftop bar (bass and chair scraping).
I sent in laundry and had it returned with labels on each item secured by 6 - 15 staples. Reception said “sorry”. I returned the laundry and insisted they remove the staples as i wasnt going to be liable for any damage.
Restaurant kitchen is all shouting and screaming and service is non-existent in between the staff watching videos or having calls on speaker phone.
This hotel capitalises on its location but is totally horrid. Avoid at all costs. Go to Voco, Holiday Inn or Hyatt House rather.
Comment from Hotel Management
14 Feb 2024 by Team RED, Hotel Management
Dear Tom, Firstly, we would like to extend our sincerest apologies for the disappointing experience you encountered during your recent stay at Radisson RED Rosebank. Your feedback is incredibly valuable to us, and we are deeply sorry to learn that we fell short of meeting your expectations.Please rest assured that we have taken your concerns very seriously and have addressed them promptly with our team. Your feedback regarding the cleanliness of your room, noise disturbances from the rooftop bar, and the issues with our laundry service and restaurant operations have been thoroughly investigated, and appropriate measures are being taken to prevent any recurrence of these issues in the future.We understand the importance of providing a comfortable and enjoyable stay for all our guests, and it is truly disheartening to hear that we failed to deliver on this occasion. We take great pride in the service and quality of our hotel, and it is clear that we have not met the standards that we strive to uphold.In light of the inconvenience you experienced, our team have emailed you directly to extend a sincere apology and offer you a complimentary stay with us as a token of our appreciation for your feedback and as an opportunity for us to regain your trust. We hope that you will give us another chance to exceed your expectations and provide you with the exceptional experience that you deserve.Cheers, Team RED.
by A verified traveler
Posted 28 Dec 2023
New property in a great location walkable to mall and they have a shuttle that takes you to both malls. The rooms are quite small unless you upgrade to a suite. Priced well. Very friendly staff. Nice rooftop bar.
Comment from Hotel Management
30 Jan 2024 by Team RED, Hotel Management
Hey Kia, Thank you for stopping by with this great feedback. We're so happy that we contributed to making your trip special. You rock!Cheers,Team RED
by A verified traveler from Johannesburg
Posted 17 Nov 2023
Comment from Hotel Management
30 Nov 2023 by Nonhlanhla, Hotel Management
Dear KaveriThank you for taking the time to respond to our survey around your stay!We appreciate it and will use this to help us improve our service. We look forward to welcoming you back.Nonhlanhla Manaka
by A verified traveler
Posted 12 Nov 2023
Top Class hotel, amazing service and elegant rooms.
I enjoyed my stay there, I would definitely come back here!
Comment from Hotel Management
13 Nov 2023 by Nonhlanhla, Hotel Management
Hey hey Rock Star!Thank you for taking the time to leave a review around your stay and providing us with your feedback!I am pleased to see that we were able to make memorable RED moments for you.We hope to welcome you back soon.Cheers,Nonhlanhla Manaka
by A verified traveler
Great location!
Posted 28 Sep 2023 on HotelsNice location to restaurants, shopping, and
"Hop On Hop Off tour bus.
Comment from Hotel Management
29 Sep 2023 by Nonhlanhla, Hotel Management
Hey hey Randi.Thank you for taking the time to respond to our survey around your stay!I am pleased to see that we were able to make memorable RED moments for you.We hope to welcome you back soon.Cheers,Team RED
by A verified traveler
Posted 23 Sep 2023
This hotel is in a unique location surrounded by very nice restaurants and dining options, and within a couple of blocks from Rosebank mall. Certainly will come back when visiting Johannesburg
Comment from Hotel Management
26 Sep 2023 by Nonhlanhla, Hotel Management
Hey hey Natalia.Thank you for taking the time to respond to our survey around your stay!I am pleased to see that we were able to make memorable RED moments for you.We hope to welcome you back soon.Cheers,Team RED
by A verified traveler
Posted 22 Aug 2023
We stayed at the weekend. There was very loud music being played at the roof top bar. So loud that it was not pleasant to sit in the area and so loud that I could also hear it from my room, which was 4 floors below.
Also the pool area could not be used as people were eating right next to the pool and there was nowhere to relax.
Service and staff were slow
Comment from Hotel Management
26 Sep 2023 by Nonhlanhla, Hotel Management
Dear Abi.Thank you for taking the time to leave a review and provide us with your valuable feedback.This is truly not in keeping with the high standard of service we strive to maintain or are known for. We view these comments in a very serious light and please be assured that we will look into this for necessary corrective action to take place. We are sorry that your experience was not up to expectations.Please accept our apologies for the substandard service, and despite this, I hope we have the opportunity to welcome you back when your travels bring you next to Rosebank. Kind Regards, Nonhlanhla Manaka
by A verified traveler
Posted 14 Aug 2023
Lovely modern hotel, with super charming staff. Did everything they could to make our business trip run as smoothly as possible. Great hotel menu for food and wine, with lots of options nearby. Khanyi and Brandon were the BEST!
Comment from Hotel Management
26 Sep 2023 by Nonhlanhla, Hotel Management
Hey hey.Thank you for taking the time to respond to our survey around your stay!I am pleased to see that we were able to make memorable RED moments for you.We hope to welcome you back soon.Cheers,Team RED
by A verified traveler
I will not stay here again
Posted 1 Mar 2023 on HotelsI paid for a premium suite but was placed in a junior suite despite telling them this at checkin. After my trip I wrote an email and called the hotel and was assured a manager would call me back. 6 days later, nobody has bothered to call
