Ratings based on 993 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Louise, Hotel Management
Dear TravelerWe love hearing back from our guests, and thank you for completing the survey.Nothing makes happier than to know that we provided the ultimate hospitality experience. We will keep motivated to continue to deliver exceptional service to all our guests. Once again thank you! We look forward to you returning to our hotel.
by A verified traveler
Posted 28 May 2024
The hotel is well below Marriott standard, rooms are tiny with limited everything. I will never stay there again.
Comment from Hotel Management
31 May 2024 by Louise, Hotel Management
Dear TravelerThank you for being a loyal GUEST. We appreciate the feedback you have provided. We are however somewhat saddened to see that the room functionality was not to your satisfaction. The rooms were designed in a European style in order to create more space, but we might have some exciting renovations in the near future. Thank you for staying with us, we hope that we will have the opportunity to welcome you back in the future.
by A verified traveler
Posted 27 May 2024
Extremely friendly and helpful staff!
Comment from Hotel Management
28 May 2024 by Louise, Hotel Management
Dear GuestWe thank you for the time you took to complete the survey with regard to your stay. Our associates are the heart and soul of our business and we are delighted to hear that they offered you the highest levels of courtesy, and hospitality. We hope to welcome you back soon, for another delightful stay experience with us.
by A verified traveler
Posted 17 May 2024
Can’t thank Louise enough fantastic
Comment from Hotel Management
28 May 2024 by Louise, Hotel Management
Dear GUESTS: Both Local and not :)It was such a pleasure to have you and your family stay at our property. We love surprising our GUESTS with amazing service and experiences. I look forward to receiving a direct mail from you when you are planning your next trip to South Africa, so we may again welcome you warmly to the Hotel.
by A verified traveler
Posted 17 May 2024
Property was great, but the people staying here were very loud. Perhaps more insulation would help.
Comment from Hotel Management
28 May 2024 by Louise, Hotel Management
Dear Adventurer and TravelerThank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other GUESTS. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a Valued GUEST, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Johannesburg.
by A verified traveler from ETUL KOTTE
Posted 16 May 2024
it was perfectly acceptable for an overnight stopover close by JNB Airport, which is the main reason I booked this property.
Comment from Hotel Management
16 May 2024 by Louise, Hotel Management
Dear TravelerThank you for the feedback you provided. It is always encouraging to receive positive feedback from those that matter the most, You our GUESTS. I will share your feedback with the entire associate team as a way of celebrating their success. We hope to welcome you back soon.
by A verified traveler
Posted 14 May 2024
Clean, comfortable with helpful and friendly staff. The main reason we chose this hotel was the airport shuttle which worked very well. Only downside was the rather small room if ours was typical
Comment from Hotel Management
15 May 2024 by Louise, Hotel Management
Dearest GUESTThank you for the time you took to share your feedback with us. It always makes me happy to note that we delivered exceptional service and experiences to our GUESTS. I am sorry that our room size was not to your satisfaction. They were built according to European specs that are quite space saving. I really do hope that we will have the chance to welcome you ack to our Hotel.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
28 May 2024 by Louise, Hotel Management
Dear GUEST and TravelerWe loved having you as our GUEST and thank you for your response. As it our aim to provide every guest with the best stay experience possible, I am happy that we delivered on our promise to you. We look forward to the next time we can welcome you back.
by A verified traveler
Posted 30 Apr 2024
Stayed here before and enjoyed the cozy bar and dining area, tender tasty steak and cold draft beer, excellent buffet breakfast and tidy room. However the hotel is under construction and a bit disorganized. New/temporary dining area was a bit hard to locate on the other side of hotel; buffet dinner and dining area itself was mediocre. Room was nice, good water pressure, hot shower, no complaints about room. I like the proximity to the airport after a long haul flight, however it’s tricky to find using google maps. I drove few laps around the area until I found it, jet lagged and all.
Comment from Hotel Management
6 May 2024 by Louise, Hotel Management
Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas.As you noticed, we are currently undergoing a major renovation of our public areas. This is sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.Although we fell short of meeting your expectations during your past stay, I hope you will consider Protea Hotel by Marriott O.R. Tambo Airport on your next visit to Johannesburg so that we can better deliver upon the guest experience you deserve.
by A verified traveler
Posted 30 Apr 2024
The transportation was on time.
Comment from Hotel Management
6 May 2024 by Louise, Hotel Management
Dear Valued GUESTWe appreciate you taking the time to complete the survey. As a valued GUEST your opinion means allot to us as this is what drives the changes we make at the Hotel. We hope that we can welcome you back soon, so that we can deliver an outstanding stay experience that you will remember.
