Ratings based on 307 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cumming
Posted 18 May 2024
Great location and super staff. A good choice.
Comment from Hotel Management
20 May 2024 by Phillip , Hotel Management
Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to Morningside Sandton very soon Phillip Meyers General Manager
by A verified traveler
Posted 3 Mar 2024 on Hotels
by A verified traveler
Posted 17 Feb 2024 on Hotels
by A verified traveler
Posted 4 Feb 2024 on Hotels
was as always very enjoyable and will be back soon
by A verified traveler
Luxury hostels with dorm amenities
Posted 10 Jan 2024 on HotelsThis is not a four star property : Internet not working except the lobby area, room service out of most items on menu, air conditioning noisy, bedding quite uncomfortable, Shower pressure very slow, 2 pool chairs for 100 guests lol !! When i asked to speak to a manger, then i am told there is none. That explains everything. This a luxury hostel with south african service, slow, unefficient, not ready, and poorly trained. This property is combination of several buildings and is a real maze at night. No elevator. Good for a one night stay.
Comment from Hotel Management
11 Jan 2024 by Phillip , Hotel Management
Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated.The feedback, as mentioned, on your overall experience has been discussed at length with the various department heads and has received our full attention. Please accept my sincere apologies as this is not the standard that we aspire to deliver on and is hence very disappointing to read. Many thanks again and would further appreciate the opportunity to discuss this matter with you verbally. My contact address is phillip.m@premierhotels.co.za. I look forward to speaking with you and remain till then, deeply disappointed in our efforts to deliver exceptional customer serviceYour SincerelyPhillip Meyers General Manager
by A verified traveler
Posted 22 Dec 2023
by A verified traveler
Posted 24 Nov 2023
Great Hotel
by A verified traveler
Posted 12 Nov 2023 on Hotels
by A verified traveler
Posted 26 Oct 2023 on Hotels
Comment from Hotel Management
3 Nov 2023 by Phillip, Hotel Management
Dear Jody, Many thanks for the feedback and for taking the time to complete this online questionnaire. It certainly helps myself and the team to understand where we fell short on delivering the exceptional service we strive to achieve. It disappoints me that the team were not on point during your stay as we do have contingencies in place to prevent such occurrences, The above will be cold comfort to you and for this I would humbly ask that you please accept my sincere apologies on this complete lack of customer centricity. Thank you again and do hope you will visit us again soon. Phillip Meyers General Manager
by A verified traveler from Solihull
Posted 13 Oct 2023
I used to stay here pre pandemic. It is badly in need of an upgrade, the rooms are tired and smell musty. I will not be staying again until after a revamp despite the fantastic staff.
Comment from Hotel Management
3 Nov 2023 by Phillip , Hotel Management
Good Day StephenMany thanks for the honest comment and I must say disappointing feedback, it is so very much appreciated, albeit difficult to read.The revamp processes are on the pipeline. Please accept my sincere apologies as this is not the standard that we aspire to deliver on and is hence very disappointing to read. We will gladly advise you once the processes are done.Phillip Meyers General Manager
