Ratings based on 193 Verified Reviews

4.0 out of 5
95% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 18 Jun 2024
Everything was lovely, we had lovely time, the children loved the Aqua Dome, however I feel that entry fee for residents should be exempt and not pay for the Aqua Dome, the animal farm was very nice. The Place overall is very nice. The receptionist Fifi was very very helpful. All the staff are respectful and very helpful, the come and clean everyday, which is a nice break for us when on holiday
4 out of 5
by A verified traveler

Other than a so-so shower, absolutely fantastic!

Posted 19 Mar 2024 on Hotels
Fantastic stay. Highly recommended, especially for the price. Only thing is the shower is one of these where you can't close it all the way, so the bathroom floor tends to get wet, and the taps are a bit finicky. The shower head is also not great. But other than the shower, really nice, neat, comfortable little chalet, with air con, tv, braai, full kitchen ,wi-fi, and enough to do to keep the family busy for a good 3 nights.
5 out of 5
by A verified traveler

Amazing

Posted 5 Mar 2024 on Hotels
Amazing stay. Great facilities. Super friendly and efficient staff.
4 out of 5
by A verified traveler

Loads of potential

Posted 12 Feb 2024 on Hotels
I would say the hotel is satisfactory and in definite need of an upgrade. The bedding and bed were awesome but the walls, decor, furniture all need updating. The aircon is loud and noisy and the hotel should perhaps in solar etc. as the aircon does not work when there is load shedding. A lot of the TV channels did not have sound, and the shower door did not close. I think for the price you pay, you can expect more. Thanks
5 out of 5
by A verified traveler

Amazing experience 10/10

Posted 11 Feb 2024 on Hotels
The staff were really Helpful especially Kele who assisted me in switching rooms. It’s rare to have get service of such a high standard these days. Staff are highly professional and very friendly ensuring a pleasant experience all round. 10/10 I would definitely recommend staying at emerald hotel
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Feb 2024 on Hotels
4 out of 5
by A verified traveler

Excellent

Posted 30 Jan 2024 on Hotels
It was an amazing experience.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Jan 2024 on Hotels
5 out of 5
by A verified traveler

Loved it

Posted 19 Jan 2024 on Hotels
What a wonderful experience! Would highly recommend. Staff at the Hotel were amazingly friendly and professional. From Reception to room service to breakfast staff just outstanding!! The Auqua Dome was VERY disappointing. The staff open when they want to. Literally an hour after the board signs says and online times. The only slide is not always open as the life guard wants to chat to his friends so closes and opens at random. If you ask him to use the slide he will tell you in 20 minutes.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Jan 2024 on Hotels
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