Ratings based on 29 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Amazing staff and environment
Posted 10 Aug 2021 on HotelsStaff are amazing
environment is wonderful
by A verified traveler
Posted 10 Apr 2021 on Hotels
Everything was great till we arrived for breakfast the next morning at 7:00.after a staff member confirmed that breakfast will be at 7:00. There were no one..we eventually went to the kitchen and started calling staff. And we were still being ignored..no coffee. We eventually had to leave at 7:30 without any breakfast and up till then none of the staff members even attemptedto talk to us...in order to be in time for our meeting. This doesn’t sit well with us...especially not after payng R5000 for one nights accommodation
by A verified traveler
Posted 22 Feb 2021 on Hotels
by A verified traveler
Posted 22 Feb 2021 on Hotels
by A verified traveler
Posted 8 Nov 2020 on Hotels
Reception very well. Service at the bar very poor at first, but after complaining improved substantially. A pity that we had to complain before we were afforded the service we deserve. I have observed a shortage of staff, lack of supervision and training. The rooms airconditioning malfunctioned. Other than that the hotels surroundings and food were great.
by A verified traveler
Excellent
Posted 21 Sep 2020 on HotelsExcellent Stay and food and service
by A verified traveler
Disappointing stay
Posted 12 Aug 2020 on HotelsWe have stayed here before a couple of times, but the standard was just not what we received the last times. They are very understaffed and our meals took hours to get food. We had to ask for our food the whole time and no one checked up on us. Our room was also not in the best condition - there were spider webs on the door and the toilet flush broken. I understand that they were closed for a long time due to Covid, bit its important to maintain the standards.
by A verified traveler
Posted 20 Mar 2020 on Hotels
We had a wonderful stay at De Hoek for our second wedding anniversary. The staff is very friend and helpful. This was our second stay with them and we will be back!
by A verified traveler
A memorable stay
Posted 12 Feb 2020 on HotelsEnjoyed excellent service, lovely well appointed room, with well kept and tranquil grounds. The staff were very friendly and helpful and readily accommodated our requests in terms of dietary requirements - will certainly be looking to go back
by A verified traveler
Disappointing stay at not at all five star hotel
Posted 23 Dec 2019 on HotelsOur stay was extremely disappointing to say the least. Hardly a five star experience. Noise from the brewery caused us to ask for a new room. Second room had a bathroom that smelled of urine so moved to a third room. The reception misplaced our luggage so had to wait 45 minutes for it to be located. Food was average. Spa was average. No water after treatments. I could go on but the overall stay was so disappointing and it was to celebrate 10 years of marriage. Never again!
