Ratings based on 65 Verified Reviews

4.9 out of 5
96% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 15 May 2024
He deserves five star review except the air-conditioning unit in room six where we stayed was malfunctioning and very noisy interfering with our sleep. Other than this it was a terrific experience all around the Chef was excellent, and the staff really was very pleasant and helpful
5 out of 5
by A verified traveler

Posted 9 Oct 2023
Excellent.
5 out of 5
by A verified traveler from New York

Posted 27 Dec 2022
Beautiful setting, sparkling, mega spacious rooms, clean, attention to detail, super friendly staff. Service is a bit slow We really enjoyed out 10 day stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Mar 2021 on Hotels
1 out of 5
by A verified traveler

Very scary, no sleep

Posted 6 Mar 2021 on Hotels
Woke up midnite to find someone in your room in Sourh Africa is no joke. Person had a key to enter our room and lock the door again when he left the room as we woke up. It took us a while to get our door keys that fell on the floor in the dark. We phoned all the available numbers - nobody answered. Even the security guard at the gate, could not get hold of the owner / management. The television did not work. Have to move furniture to get hold of plugs to charge our phones. The aircon could not be put off, due to the remote not working and no plug to put it off.
5 out of 5
by A verified traveler from Angeles, CA

Posted 12 Dec 2019
Beautiful accomodations and wonderful service. It felt like a luxury private villa!!
Comment from Hotel Management
13 Dec 2019 by Tanja, Hotel Management
Dear Valued Guests, We appreciate your pleasant comments and feedback. Thank you. We are happy that you had a memorable experience. We hope to welcome you back soon. Have a great day & kind Regards Tanja - Front Office
5 out of 5
by A verified traveler

Posted 8 Nov 2019 on Hotels
Such a pleasant hotel in Pretoria. Great food, friendly staff, clean good sized rooms. An absolute treat. Will be back
Comment from Hotel Management
12 Nov 2019 by Tanja, Hotel Management
Dear Valued Guests, We appreciate your pleasant comments and feedback. Thank you. We are happy that you had a memorable experience. We look forward to welcoming you back soon. Have a great day & kind regards Front office
5 out of 5
by A verified traveler

Posted 4 Nov 2019 on Hotels
Comment from Hotel Management
5 Nov 2019 by Tanja, Hotel Management
Dear Valued Guests, We appreciate your pleasant comments and feedback. Thank you. We are happy that you had a memorable experience. We hope to welcome you back soon. Have a great day & kind regards Tanja
5 out of 5
by A verified traveler

Posted 20 Sep 2019 on Hotels
Comment from Hotel Management
25 Sep 2019 by Castello Team, Hotel Management
Dear Valued Guest, We appreciate your wonderful score given to Castello Di Monte, Thank you. We are happy that you had a memorable experience. We hope to welcome you back soon. Have a great day & kind Regards Tanja
5 out of 5
by A verified traveler

Posted 3 Sep 2019 on Hotels
amazing , rooms, service, location, all were excellent
Comment from Hotel Management
3 Sep 2019 by Tanja, Hotel Management
Dear Valued Guests, We appreciate your pleasant comments and feedback. Thank you. We are happy that you had a memorable experience. We hope to welcome you back soon. Have a great day & kind Regards Castello Team
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