Airport Game Lodge Reviews

Dear Mr Dale and valued guest to Airport Game Lodge. In response to your recent review of the property, will you please allow us the opportunity to offer our sincere apologies for the inconvenience you have experienced. In all honesty we have had challenges, all due to the extremely low winter temperatures experienced of late, with the hot water system. We have taken all the necessary steps to remedy the situation and had a team on site until 21h30 on the particular evening to address the challenge, sadly there were parts that was needed and not able to be fitted at the late hour. We pro-actively sent a broadcast message to all guests to inform them of the situation and offered alternative rooms, that had hot water for guests to shower in. Unfortunately it has taken long for the technicians to isolate the problem, since your first visit. This is not the norm at Airport Game Lodge and we can report that the issues has been repaired to satisfaction and that all hot water systems are up and running satisfactorily. Thank you for drawing our attention to the heater in the room that was not sufficient at the time. We are also addressing that as a matter of urgency. The Breakfast Room hours are from 6am - 10am, as displayed and was on the particular day only served from 7am due to frozen pipes to the breakfast kitchen facility, which hampered our ability to keep to the prescribed breakfast times. Our guests' well-being and comfort - especially during this spate of adverse weather conditions - is of utmost importance. Your honest review goes a long way in assisting us in our quest to provide excellent service delivery and accommodation facilities. It would be our pleasure to invite you back in the near future so you can experience our true hospitality and a hearty South African breakfast served at the correct time.

Dear Sophia,Thank you for your positive review. Receiving recognition on this public platform inspires us to do more and create even better experiences.We pride ourselves in the way we serve our guests as well as the product that we present to you. We are always looking for ways to improve and reading your review it surely seems like we have been able to do that. We value you as our guest and look forward to your next stay!!Best RegardsAirport Game Lodge

Dear Andrey,Thank you very much for taking the time to recommend our lodge.With the aspiration of achieving complete customer satisfaction, we are very glad that we have accomplished this during your stay with us.We are glad your stay with us was comfortable, convenient and enjoyable. We hope to see you again!Kind RegardsAirport Game Lodge

Dear Fredah,Thank you for sharing your feedback with us after your stay at our Lodge, it is really appreciated. We are pleased to read that the staff worked tirelessly to remedy the unfortunate situation earlier on and were made happy at the end. We look forward to welcoming you back in the near future.Stay safe.Kindest RegardsAirport Game Lodge

Thank you for the lovely review score, we appreciate so much.Kind RegardsAirport Game Lodge

Thank you so much for a lovely review score.Kind RegardsAirport Game Lodge

Dear Robert,Thank you so much for the lovely score rating. Hope to see you again in the near future.Keepwell & Stay safe!

Dear Terence,Thank you for taking the time to provide us with feedback. We express great regret for the inconvenience you experienced during your stay with us. We couldn't agree more that the rolling blackouts, also called Load shedding here in South Africa, are indeed a inconvenience but rest assured we working on installing Solar power soon. We would like to express our sincere apologies for all inconvenience caused. We trust that we can look forward to welcoming you back again in the not too distant future. Stay safe.Kindest RegardsAirport Game Lodge

Dear Guest,Thank you for taking the time to share your feedback with us after your recent stay. We are delighted to read that you found our team friendly, our location great and reliable transport. We truly look forward to welcoming you back again in the not too distant future. Stay safe. Kind RegardsAirport Game Lodge