Ratings based on 351 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
I was very pleased with this property. Everyone was very nice and professional. The room was modern and clean and stylish. The bed was amazing. I highly recommend!
Comment from Hotel Management
17 May 2024 by monicad, Hotel Management
Dear Atyria,Thank you for the amazing 5! I am delighted to note that you were able to have an experience "Exactly like nothing else" which is what we strive for.We all cannot wait to welcome you back home soon!Monica da EncarnacaoGuest Relations Manager
by A verified traveler from Seattle
Posted 25 Apr 2024
Stylish property in great location. Very friendly and professional staff
Comment from Hotel Management
26 Apr 2024 by Monicad, Hotel Management
Dear Michael,Thank you for the perfect score! I am delighted to note that you were able to have such an amazing experience with us.We all cannot wait to welcome you back home soon.Warm regardsMonica da EncarancaoGuest Relations Manager
by A verified traveler
Posted 22 Apr 2024
Lovely room, great secure area with lots of dining options!
Comment from Hotel Management
24 Apr 2024 by Monicad, Hotel Management
Dear Kelly,Thank you for the 5! We are truly delighted to note that you were able to have an experience "Exactly like nothing else" as is expected of an Autograph Collection hotel.We all cannot wait to welcome you back home soon.Warm regardsMonica da EncarnacaoGuest Relations Manager
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
10 Mar 2024 by Monicad, Hotel Management
Dear Suzanne,Thank you for the wonderful review! I am delighted to note that you were able to have such a wodnerful experience with us.We all cannot wait to welcome you back home soon.Monica
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
28 Mar 2024 by Monicad, Hotel Management
Dear Steve,Thank you for taking the time to share your experience with us. I am disappointed to note that you did not enjoy your stay with us. Should there have been any incidents that led to this, please may you reach out to us directly. We would appreciate the opportunity to rectify any service shortcomings.Warm regardsMonica da EncarnacaoGuest Relations Manager
by A verified traveler
Posted 21 Feb 2024
Great location especially for dining options
Comment from Hotel Management
26 Feb 2024 by Nomonde M - Guest Relations, Hotel Management
Dear Momodou,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our hotel's location, especially for its dining options. We agree that our location offers a wonderful array of dining choices, and we're thrilled that it added to the enjoyment of your stay.We hope to have the pleasure of welcoming you back soon for another fantastic experience!
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Nomonde M - Guest Relations, Hotel Management
Dear Bongani,Thank you sincerely for awarding us a perfect 10/10 rating! Your feedback means the world to us and serves as a true testament to our dedication to excellence.We are thrilled that your experience with us surpassed your expectations and that you found every aspect of your stay exceptional. Providing our guests with a memorable and seamless experience is our utmost priority, and we are overjoyed to have succeeded in achieving this during your visit.Your support and kind words inspire us to continue delivering top-notch service and maintaining the highest standards possible. It was an absolute pleasure to host you, and we hope to have the privilege of welcoming you back for another outstanding stay in the future.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. We cannot wait to have the opportunity to serve you again soon!
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Nomonde M - Guest Relations, Hotel Management
Dear Paul,Thank you sincerely for awarding us a perfect 10/10 rating! Your feedback means the world to us and serves as a true testament to our dedication to excellence.We are thrilled that your experience with us surpassed your expectations and that you found every aspect of your stay exceptional. Providing our guests with a memorable and seamless experience is our utmost priority, and we are overjoyed to have succeeded in achieving this during your visit.Your support and kind words inspire us to continue delivering top-notch service and maintaining the highest standards possible. It was an absolute pleasure to host you, and we hope to have the privilege of welcoming you back for another outstanding stay in the future.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. We cannot wait to have the opportunity to serve you again soon!
by A verified traveler
Great Hotel and Location
Posted 11 Jan 2024 on HotelsA beautiful hotel that is so colorful and artsy—we loved it! The only negative is the bathroom. It just had a curtain to pull for privacy for the tub and sinks, which was strange and inconvenient when your spouse gets up in the middle of the night and doesn’t want to wake you. The bathroom also had a one foot gap in the wall, allowing any one who was standing at the door to the hallway to look in. Why do so many hotel bathrooms not have complete privacy with normal doors from the bedroom? Other than the bathroom issue the hotel is fabulous, the staff friendly and helpful, and the location safe and so fun with restaurants and shops just steps from the hotel.
by A verified traveler
Posted 1 Jan 2024 on Orbitz
Comment from Hotel Management
14 Jan 2024 by Nomonde M-Guest Relations, Hotel Management
Dear Tanya,Thank you for your fantastic 5-star rating and kind words about our service! We're thrilled to hear that you had an awesome experience during your stay.Providing exceptional service is a top priority for us, and we're delighted that our efforts have made a positive impact on your visit. Your feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another outstanding stay.
