Ratings based on 116 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Feb 2024 on Travelocity
There was no access to hot springs the pool was cold and dirty and hot pumps and heaters did not work and the water was filthy and garbage strewn around the hot tub
by A verified traveler
Posted 23 Jan 2024
by A verified traveler
Posted 16 Nov 2023
I didnt like deceiving hotel description. Rooms made out of shipping containers no real gym......
by A verified traveler
Posted 29 Oct 2023 on Hotels
by A verified traveler
Uncomfortable stay
Posted 27 Jun 2023 on HotelsLast visit was such a pleasant trip, we decided to stay here again. This visit, the hotel internet went down since day 1 and never came back. The day we were to check out, we had no water, so we couldn’t take a shower and washed our hands with bottled water.
by A verified traveler
Adorable
Posted 15 May 2023 on HotelsThe stay was fabulous, great area, quiet, very peaceful with surrounding mountains and Lake Chapalapa close by. I will definitely use them again when I am in town visiting family.
Comment from Hotel Management
16 May 2023 by Gerencia de Operaciones, Hotel Management
Thank you for your comments, we hope to see you soon
by A verified traveler
Posted 13 May 2023
Excellent hotel very clean great service affordable convenient
Comment from Hotel Management
13 May 2023 by Gerencia de Operaciones, Hotel Management
Gracias por su estancia, lo esperamos de nuevo
by A verified traveler
Posted 11 Apr 2023
Good location!
Comment from Hotel Management
29 Apr 2023 by Reservaciones, Hotel Management
Thanks a lot!!
by A verified traveler
Posted 25 Feb 2023
We have been to this hotel twice and have enjoyed each stay. Staff is friendly and helpful. Free breakfast with a smile.
Comment from Hotel Management
27 Feb 2023 by Gerencia de Operaciones, Hotel Management
Thank your for your comments
by A verified traveler
Posted 6 Feb 2023
Excellent hotel. Small but well appointed rooms. My only criticism is that there wasn’t much soundproofing between our room and the next
Comment from Hotel Management
7 Feb 2023 by Gerencia de Operaciones, Hotel Management
Gracias por sus comentarios