Ratings based on 977 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Overall an outstanding experience.
Comment from Hotel Management
29 May 2024 by Hotel Sumiya Cuernavaca, Hotel Management
Hi Gustavo, we appreciate your comments and calification, that's very important to us, we hope you return very soon, best regards!!!
by A verified traveler
Posted 28 May 2024
I visit this property every year. The rooms are always clean. The beds are very comfortable. The air conditioning works and I can control the temperature. The staff is very nice. The only part that is not the best is the spa facility. The staff is great but the spa facility itself needs to be updated. The pool is large but not deep.
Comment from Hotel Management
28 May 2024 by Hotel Sumiya Cuernavaca, Hotel Management
Hi Adriana, it is a pleasure to know that the rooms and the service were to your liking, thank you very much for sharing, at the same time we let you know that soon we will have a new spa with greater facilities, at the moment the spa is not operated by the hotel.
by A verified traveler
Posted 19 May 2024
Beautiful grounds and common areas. Rooms ok.
Comment from Hotel Management
20 May 2024 by Hotel Sumiya Cuernavaca, Hotel Management
Hi Morris, we appreciate your comments, there are very important to us, it's a pleasure to know that you enjoyed your stay and we hope to have you back soon, best regards.
by A verified traveler
Posted 28 Apr 2024
Los jardines son preciosos y el servicio en el restaurante es extraordinario.
Comment from Hotel Management
30 Apr 2024 by Hotel Sumiya Cuernavaca, Hotel Management
Hola Monica, agradecemos mucho nos compartiera sus comentarios que son muy importantes para los que trabajamos para usted, saber que los jardines y servicios de restaurante fueron de su agrado es muy grato para nosotros, esperamos pronto tenerle de regreso, saludos cordiales!!!
by A verified traveler from Auburn Hills
Posted 1 Apr 2024
Fantastic gardens and beautiful trees
Comment from Hotel Management
1 Apr 2024 by Hotel Sumiya Cuernavaca, Hotel Management
Hi Juan Pablo, great to hear that you enjoyed the hotel, we hope to have you back soon, greetings!
by A verified traveler
Posted 30 Mar 2024
Excellent property!
Comment from Hotel Management
1 Apr 2024 by Hotel Sumiya Cuernavaca, Hotel Management
Hi Linda, great to hear that you enjoyed the hotel, we hope to have you back soon, greetings!
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Hotel Sumiya Cuernavaca, Hotel Management
Hola Rene, agradecemos mucho su tiempo para dejarnos sus comentarios los cuales son muy importantes para nosotros, esperando que haya sido placentera su estancia, los esperamos de regreso, saludos cordiales!!!
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
11 Mar 2024 by Hotel Sumiya Cuernavaca, Hotel Management
Hola Jose Pablo Fernandez, esperamos que haya disfrutado al máximo su estancia y al mismo tiempo agradecer el tiempo que se tomo en compartirnos su calificación la cual es muy importante para los que trabajamos para usted, esperamos tenerle pronto de regreso, saludos cordiales!!
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
1 Mar 2024 by Hotel Sumiya Cuernavaca, Hotel Management
Hola Rica, agradecemos nos compartiera sus comentarios de su estancia con nosotros, estos soy muy importantes para los que trabajamos para usted, esperamos tenerle pronto de regreso en este su hotel, saludos cordiales!!
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Hotel Sumiya Cuernavaca, Hotel Management
Hola Jose, agradecemos mucho nos haya compartido sus comentarios y calificación, esto es muy importante para los que trabajamos para usted, esperando que su estancia haya sido de lo mas placentera, esperamos tenerle pronto de regreso, saludos cordiales!!
