Ratings based on 122 Verified Reviews

4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Singapore

Posted 2 May 2024
It’s difficult to get to the hotel with cars because you have to drive around the hotel in very busy streets
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Apr 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Jan 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Nov 2021 on Hotels
2 out of 5
by A verified traveler

Terrible check-in experience

Posted 11 Jul 2021 on Hotels
It was a terrible experience to take for the room to be cleaned. I arrived at the hotel around 3PM, but still was told that the room was not ready for check-in. I waited for another 30 minutes before getting the key card.
Comment from Hotel Management
12 Jul 2021 by Sharon Liu, Hotel Management
Dear Guest, Thank you for taking the time to share your valuable feedback with us We are sorry that your last stay experience is not up to your expectation. We take your review very seriously and share with our Front Office Team. We will arrange adequate personnel to clean the room. And we will take action to conduct service recovery to take care of every guest. Once again, thank you very much for your comments and looking forward to your next visit in the near future. Sincerely, Sharon Liu Assistant MarCom Manager
2 out of 5
by A verified traveler

Posted 28 Mar 2021
The room was spacious. However, it was pretty dirty, far below InterContinental's standard. One or two floors were under construction so the smell in the Lobby was bad.
Comment from Hotel Management
2 Apr 2021 by Sharon Liu, Hotel Management
Dear Guest, Thank you for taking the time to share your valuable feedback with us We are sorry that your last stay experience is not up to your expectation. In order to improve guest experience the underground car parking is under construction from Mar. 22 to Apr. 20 and the smell went into the lobby. We are very sorry for it. We have taken action to prevent construction smell to public areas. Thank you for your review and we hope to have an opportunity to serve you again in the near future. Sincerely, Sharon Liu Assistant Marketing & Communications Manager
5 out of 5
by A verified traveler

Good hotel in Jinan

Posted 15 Nov 2020 on Hotels
Very nice hotel and good service
5 out of 5
by A verified traveler

Posted 26 Aug 2019
The pool and gym facilities were excellent. The open buffet at night and breakfast in the morning were excellent. Even had a halal food section!!
5 out of 5
by A verified traveler

No basis for comparison - you can’t miss this!

Posted 10 Jul 2019 on Hotels
A real gem in the City of Springs in China, prime location within walking distance of some of the best dining and shopping experience in the city, quality of service and comfort of hotel easily out rivals any 5 star hotel we’ve been to in China. The place simply exuded class as a 5 star hotel should, easily putting many of its counterparts to shame. Staff was courteous to the point of being apologetic (for nothing!). I know it’s a cliche but the experience was truly unforgettable; my wife and kids love the hotel so much, we have no qualms revisiting the city again for the sake of restaying at the hotel, it was that good!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 May 2019 on Hotels
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