Ratings based on 61 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 3 Sep 2023
淋浴头 喷水再强一点就完美了
4 out of 5
by A verified traveler

Will stay there again.

Posted 5 Nov 2019 on Hotels
Overall, it was good. The buffet area was crowded during weekend.
5 out of 5
by A verified traveler

Excellent hotel for the money !

Posted 17 Apr 2019 on Hotels
I think this hotel deserves better rating than what it is showing on website. I chose the rate including breakfast, and it is well worth it. There are many varieties of choices including both western and Chinese and the restaurant is clean and spacious. All the serving staff were excellent with one exception - a very mean young waitress at breakfast time. The buffet dinner was excellent too, especially we paid for one and got the second person free as we are over age 60. Though the hotel is not near any train or subway station, there are many local bus routes nearby. There are two big shopping centers, one within 5 minute and the other 10 minute walk. I will definitely stay there again on future visits.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Dec 2018
5 out of 5
by A verified traveler

Very good

Posted 6 Jun 2018 on Hotels
Was good , mrs Ivan was of great help
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel staff

Posted 16 Mar 2018
Hotel staff was exceptional and spoke English. Our concierge Alex was eager to help! He was friendly and professional.
1 out of 5
by Taha

This traveler left a rating score only Posted 24 May 2017 on Hotels
4 out of 5
by Eric

This traveler left a rating score only Posted 19 Feb 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Nice hotel and close to university

Posted 11 Jul 2016
Pros: Price and value very good.
Cons: English was not strong, but adequate.
Location: Near Jinan University and close to mall and restaurants. Convenient for our visit to Jinan.
Very good experience. Had a problem with AC in the room. Called the front desk and they had maintenance up within 5 minutes at around 10pm and they fixed the problem. Very pleased with their responsivness.
Comment from Hotel Management
12 Jul 2016 by Lavinia Fan Guest Experience Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will do more training to improve the staff English level in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
3 out of 5
by Anat-chnid

Posted 6 May 2016 on Hotels
Comment from Hotel Management
9 Jul 2016 by Vicky, Hotel Management
Dear Guest We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Lavinia Fan Guest Experience Manager
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