Ratings based on 17 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2023
Comment from Hotel Management
6 Jan 2024 by Anna, Hotel Management
Dear Mr/s. Joyce, Warmest greeting from The Mutiara Jimbaran Boutique VillasThank you for your review and feedback. We are glad to know that you enjoyed your stay with us. It’s our pleasure to welcoming you and for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely,Management
by A verified traveler
Fantastic luxury, very helpful staff
Posted 16 Apr 2023 on HotelsWe had a magnificent time. The grounds are gorgeous and huge and the private pools included with each villa is so fun. (The fact that you get your OWN private pool makes this place so special!!) The staff was extremely helpful with food orders and bookings of drivers and tours and spa treatments. Would definitely recommend this place to families, or couples, or groups of friends since there is a ton of space for everyone.
Comment from Hotel Management
17 Apr 2023 by Management, Hotel Management
Dear Mr/s. Julia, Warmest greeting from The Mutiara Jimbaran, Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us.Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management
by A verified traveler
Adequate, but needs some refreshing
Posted 24 Oct 2022 on HotelsOur family of 6 stayed in a 3-bedroom villa for just one night, and because it was a short stay, the Mutiara served its purpose. The rooms and linens were clean and the beds comfortable, and the common area also was fine. But the property in general is in need of an update, with the entirety of the amenities simply aging and worn in (furniture, bathroom fixtures, refrigerator, etc). The pool seemed OK during the day, but in the evening, the underwater lights revealed lots of strange little fibers circulating in the water; we couldn't figure out what it was but it was odd and suggested at the least that the filtration system needed cleaning. The front desk staff were polite but not particularly friendly. The porters and security guards were all very nice and helpful.
Comment from Hotel Management
25 Oct 2022 by Management, Hotel Management
Dear Mr/s. Warmest greeting from The Mutiara Jimbaran Boutique Villas.Thank you very much for your review and feedback. We do apologize for the uncomfortable situation you have during your stay with us. We will take a note and deliver your kind advice regarding these matters for our management attention.Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management
by A verified traveler
Posted 16 Oct 2022
The property is all about the villa and the amenities in your villa as there isn't a lot elsewhere in the property. It couldn't be cleaner, it was very spotless. very high walls making it very private. Great pool. The outdoor stairs between the two levels wasn't ideal overnight as we were staying with kids. Overall a fantastic place to stay off you are after a villa
Comment from Hotel Management
21 Oct 2022 by Management, Hotel Management
Dear Mr/s. Gavin, Warmest greeting from The Mutiara Jimbaran Boutique Villas, Thank you very much for your review and feedback. We do apologize for the incomplete facilities in the room. We will take a note and deliver your kind advice regarding the safe in the room to our management. Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management
by A verified traveler
Unforgettable
Posted 21 Jan 2020 on HotelsButiful stay, amazing stuff,gourges swimming pool.needs to improve the quality of the kitchen.
by A verified traveler from Adelaide
Posted 24 May 2019 on Wotif
Private pool was great. Breakfast cooked in villa very relaxing. Wifi hard to get hold of occasionally but when it is working you can get it from your villa i.e no need to go to a public area Very friendly, helpful staff. Will be returning. Terima kasih!
by A verified traveler
Posted 4 Apr 2019
Mutiara Jimbaran Villas
We spent over three weeks here in March, nice private villa with two bedroom two bathrooms. Only used the lower level. The pool was huge compared to other villas. Daily towel changes and cleaning service
Super helpful staff and a complimentary shuttle to shopping or the beach. Close walk to Pepito’s supermarket and Pharmacy. Would stay here again in a heartbeat. Wifi was good and good air conditioning. Breakfast made at villa each morning was fresh and delicious. Thank you to everyone who made our stay memorable.
Gerd.
by A verified traveler
Posted 21 Nov 2018 on Hotels
Recommended
for Getaway With Friendsby A verified traveler
Big and Comfortable with good-size private pool
Posted 1 Mar 2018 on HotelsThe villa is spacious, comfortable and private. Clean and pretty new. Separate private bathroom attached to each room for all the 4 bedrooms. It's a pity we didn't have time to swim in the pool. The pool is of right size for us to swim and it looks clean and blue. The kitchen is well supplied with cultery. We would definitely come back stay here if we are back to Bali and would highly recommend this place as it is private yet not remote. One disadvantage, the wifi is not working/available.
Comment from Hotel Management
6 Mar 2018 by Bagus, Hotel Management
Dear Carol
Thank you for your feedback and your compliments were music to my ear.
I would like to extend my sincere apologies regarding our wifi connection and we will address this issue accordingly with the department concerned so that improvements can be made to ensure the best service is given to our valuable guests.
Again, thank you very much for your feedback and I do hope that we will have the opportunity to welcoming you again in the future and restore your confidence in our service.
by A verified traveler
Posted 16 Apr 2024
Bonita villa excelente servicio
Comment from Hotel Management
17 Apr 2024 by Management, Hotel Management
Dear Mr/s. Guillermo, Warmest greeting from The Mutiara JimbaranThank you for your review and feedback. We are glad to know that you enjoyed your stay with us. It’s our pleasure to welcoming you and for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. ps : to keep updating information and promo kindly follow us on instagram @themutiarajimbaranSincerely,
