Ratings based on 59 Verified Reviews

3.7 out of 5
70% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Great service!

Posted 15 Feb 2020 on Hotels
First of all, the service at the Paragon is outstanding. It felt like there were more staff than guests and everyone was friendly and helpful. The rooms were nice but a little odd. The lights are controlled by switch panels on either side of the bed. One switch only turned lights on but not off, but the switch on the other side worked fine. The lights turned on once by themselves. Probably only an issue with my room. Also, the bathroom has a glass wall opening to the main room. You can pull the shade to give privacy while sitting on the toilet, but this is just a weird feature. Shower tiles had some perma-stain, so it could have been cleaner. Breakfast buffet was quite good. But most importantly, bed was comfortable so no real complaints. And again, service A+!
Comment from Hotel Management
17 Feb 2020 by Putu Eka Prasetia | Executive E-commerce, Hotel Management
Dear Mr Douglas, Warm greetings from Bali Paragon Resort Hotel. Thank you for your compliment to our services and for sharing it to everyone else through Expedia We ensure that we are continuously improving our quality of service to give satisfaction guarantee for our guest. We look forward to welcoming you back many times in the future. Please do not hesitate to contact me if there is ever anything I can do to assist you. Kind Regards Putu Eka Prasetia | Executive E-commerce Bali Paragon Resort Hotel
3 out of 5
by A verified traveler from Singapore

Posted 2 Sep 2019
The design of the hotel is nice. The gym has good equipment for a hotel. The pool and waterfall is pleasant.
Comment from Hotel Management
2 Sep 2019 by eka, Hotel Management
Dear Valued Guest, Warm Greeting from Bali Paragon Resort Hotel, Thank you for your great review, it is really valuable and we do appreciated we are so much looking forward to welcome you again Kind regard Putu Eka Prasetia | Exc E-commerce Bali Paragon Resort Hotel
3 out of 5
by A verified traveler

Posted 29 Jun 2019
Overall, property is OK for the price paid. However, there are stains in the towels provided and these towels do looked worn out
Comment from Hotel Management
2 Jul 2019 by Putu Eka Prasetia | Exc E-commerce, Hotel Management
Dear Valued Guest, We really do apologize for the inconvenience during you stay with us related stain in the towel, I directly inform the Department Head concern to take an immediate action for the improvement. Once again, we do really apologize on these matters. We are so thankful to you who takes the time to share your feelings. I do hope you still can give us a chance to stay back again with us when you have plan to go to Bali in the future. Kind Regards Putu Eka Prasetia | Exc E-commerce Bali Paragon Resort Hotel
4 out of 5
by A verified traveler

Posted 19 Jun 2019
Clean and friendly environment. Don't like the consistency of hot water flow from shower - at time cold and a sudden it is very hot.
Comment from Hotel Management
28 Jun 2019 by Putu Eka Prasetia, Hotel Management
Dear Valued Guest, Warmest greetings from Bali Paragon Resort Hotel! First of all, we would like to thank you for choosing our Hotel as your holiday destination. We are very delightful to know that you are enjoying your stay with us and thank you for spending time to send us your feedback. We wish you have a lovely day and looking forward to welcoming you again in the future. Best regards, Putu Eka Prasetia Exc E-commerce Bali Paragon Resort Hotel
4 out of 5
by A verified traveler

Nice hotel for the price

Posted 13 May 2019 on Hotels
This hotel was very nice, we stayed for a wedding. They could improve on cleanliness, the rooms were kind of dirty. Good breakfast but pricey drinks and dinner. Dinner wasn’t the best, I recommend going elsewhere to eat. Nice area with great taxi drivers. Staff was friendly but English wasn’t very strong. Beautiful pool.
Comment from Hotel Management
18 May 2019 by Putu Eka Prasetia | Exc E-commerce, Hotel Management
Dear Mrs. Rachel, Thank you for staying at Bali Paragon Resort Hotel and for taking the time to share your constructive feedback. Your concerns are duly noted and we have been working and taking every single feedback as part of our recipe to always improve our product and services to meet or even exceed our customer expectation Meanwhile, we wish you a great time ahead ! and hope the opportunity comes for us to better serving you on your return visit to Bali Paragon Resort Hotel in the very near future With kind regards Putu Eka Prasetia | Exc E-commerce Bali Paragon Resort Hotel
4 out of 5
by A verified traveler

Friendly

Posted 10 May 2019 on Hotels
Good pretty hotel with friendly staff
Comment from Hotel Management
13 May 2019 by eka, Hotel Management
Dear Traveler, Warm Greeting from Bali Paragon Resort Hotel, Thank you for your great review, it is really valuable and we do appreciated we are so much looking forward to welcome you again Kind regard Putu Eka Prasetia | Exc E-commerce Bali Paragon Resort Hotel
5 out of 5
by A verified traveler

Posted 9 May 2019
Great location, away from the hustle an bustle of Kuta, but still easly accessable. Staff are always very pleasant and accommadating, Rooms are big and spacious, with a real comfy bed. Breakfast is plentyful and varied. Pool area is big and enjoyable. Personally this is now my favourite hotel and I will be returning whenever I am in Bali. 10 out of 10
Comment from Hotel Management
13 May 2019 by eka, Hotel Management
Dear Traveler, Warmest greetings from Bali Paragon Resort Hotel! First of all, we would like to thank you for choosing our Hotel as your holiday destination. We are very delightful to know that you are enjoying your stay with us and thank you for spending time to send us your feedback. We wish you have a lovely day and looking forward to welcoming you again in the future. Kind Regards Putu Eka Prasetia | Exc E-commerce Bali Paragon Resort Hotel
5 out of 5
by A verified traveler

Posted 5 May 2019 on Hotels
Comment from Hotel Management
9 May 2019 by eka prasetia, Hotel Management
Dear Mrs Ery, Thank you for your most kind rating towards Bali Paragon Resort Hotel. We very much look forward to welcoming you back in the near future Kind Regards Putu Eka | Exc E-commerce Bali Paragon Resort Hotel
3 out of 5
by A verified traveler from Sydney

Posted 28 Apr 2019 on Wotif
I like the staff so nice. I didn't like my room so noisy, not really rilex. I did like my room carpet dirty... Thanks Thanks
Comment from Hotel Management
30 Apr 2019 by eka, Hotel Management
Dear Valued Guest, We took your comment seriously in regards to your recent stayed experience with us which you mention the carpet in room was dirty. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, we do apologize for not being able to deliver the service as you expected. We hope to have another opportunity to serve you again at Bali Paragon Resort Hotel Kind Regards Putu Eka Prasaetia | Exc E-commerce Bali Paragon Resort Hotel
1 out of 5
by A verified traveler

Wouldn’t even pass a 3* hotel

Posted 22 Jan 2019 on Hotels
Booked the triple-bed room. It was tiny. No space to walk around. Beds were literally a few inches away from wall. It also smelled like swimming pool chlorine or disinfectant. Pillows were stinky as well. Bathroom floor had some damaged parts, appearing black and not taken care of. Towels were not proper white, more like yellowish stain. Breakfast was poor, not much choice and cold (even fried rice was served on a small rice cooker). Staff in dining area smelled bad.
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