Ratings based on 27 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2023
Its a great hotel to stay at if one is working in Haining or Jiaxing. One can even cover Hangzhou from Haibing's Pulman. All facilities are good. Breakfast is excellent . Hotel had a nice number of foreign visitors which is a good recommendation in itself.
i will stay here again.
by A verified traveler
Posted 19 Oct 2023
This is a lovely property, but the lighting had problems even after multiple requests, air conditioner not working well and many repairs needed in the bathroom shower tiles.
Front desk staff very accommodating. Chinese restaurant has excellent food and breakfast was wonderful.
by A verified traveler from Singapore
Posted 11 May 2023
Room smell n dirty.
Air-con is off during April23
Comment from Hotel Management
12 May 2023 by Pullman HaiNing, Hotel Management
尊敬的宾客,您好！ 非常感谢您入住海宁铂尔曼酒店以及抽出宝贵时间反馈您的入住体验。非常抱歉没能让您体验到我们应有的服务水准。您的宝贵意见酒店管理层非常的重视，所有相关部门都会认真审视我们的工作流程，不断改进和提升我们的服务品质。作为雅高集团旗下的豪华品牌，我们一直致力于提供奢华的服务体验给我们的宾客。期待您的再次光临，感受法式奢华，我们坚信一定会越来越好
by A verified traveler
Posted 19 Mar 2019
Still as good as before. But this time around, e air con is not on.
by A verified traveler
Spacious, Clean & Comfortable
Posted 14 Dec 2018 on HotelsFive star experience at a 3 star price!
by A verified traveler from Honolulu, Hawaii
Posted 20 Jul 2018
Our stay was wonderful. Staff provided service above & beyond. The room and facility were very good and comfy. I will stay here again on my next visit to Haining...
Comment from Hotel Management
27 Jul 2018 by Cathy, Hotel Management
Dear James, please accept greetings from Langham Place Haining. Thank you for choosing Langham Place Haining and sharing your stay experience. Our Cantonese buffet on the second floor is very popular and has a good reputation. You can try it next time. We're looking forward to seeing you again!
by A verified traveler
The best of Haining
Posted 9 Jun 2018 on HotelsThis is a great hotel to stay in. It's very comfortable, clean, convenient and contemporary. The food is incredible too.
Comment from Hotel Management
14 Jun 2018 by GM Coco Wen, Hotel Management
Dear A Traveler, please accept greetings from Langham Place Haining. Thank you for choosing Langham Place Haining and sharing your stay experience. Our Cantonese buffet on the second floor is very popular and has a good reputation. You can try it next time. We're looking forward to seeing you again!
by A verified traveler
this hotel has gone down hill very fast
Posted 4 Dec 2017stay in this hotel on a regular bases, i checked in last week, the reception was a trainee hence very in raw but the manager took control and everything was very smooth, so overall it was a good check in experience.
when i got to my room, the temperature showed 27c however the set temperature was set at 19c. from my experience to save money in Chinese hotels in winter months they turn off the A/C compressor so instead of getting A/C you only get fan. but it gets very stuffy when all the windows does not open only with a small window that opens only just slightly. when i called the hotel replied let us change you to a different room at the other side that does not face the sun. i repeated asked them to turn on the A/C but they keep on ignoring so i gave up and through out my 4 nights of stay i was consistently hot anthed had really bad nights of sleep. NOT HAPPY !!!
there was a long strand of hair at the bathroom sink when i was first walked in also.
Breakfast buffet has also been reduced to save money, with reductions on variety.
I won't be returning because i hate not having A/C or Fresh Air by being able to open the window. I know other chinese hotels with bigger window openings so i can get a better night of sleep.
Comment from Hotel Management
12 Apr 2018 by Wanting, Hotel Management
Dear Anonymous, this is greetings from Langham Hotel Haining. Thank you for taking the time to give valuable feedback on our service. We are very sorry to have brought you a bad experience this time. We have given your feedback to our ENG/F&B/ HSKP to investigate. We will also making action plan and internal training for conducted.Hope to give you a perfect experience next time and look forward to your visit!
by A verified traveler
PERFECT
Posted 16 Sep 2017 on HotelsPERFECT BUSINESS STAY
Comment from Hotel Management
25 Sep 2017
Dear guests, please accept greetings from Langham Place Haining. Thank you for choosing Langham Place Haining and sharing your stay experience. Our Cantonese buffet on the second floor is very popular and has a good reputation. You can try it next time. We're looking forward to seeing you again!
by A verified traveler
Posted 12 Sep 2017 on Hotels
Comment from Hotel Management
19 Sep 2017
Dear guests, please accept greetings from Langham Place Haining. Thank you for choosing Langham Place Haining and sharing your stay experience. Our Cantonese buffet on the second floor is very popular and has a good reputation. You can try it next time. We're looking forward to seeing you again!
