Ratings based on 121 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
A little bit old building
Comment from Hotel Management
23 Apr 2024 by TINA, Hotel Management
親愛貴賓您好: 雪山溫泉會館長久以來重視每位客人寶貴意見。也很高興收到您的表達意見。 感謝您的支持與建議，我們會將您寶貴的意見做為日後改善的參考，會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。
by A verified traveler
Posted 22 Nov 2023
We love this hotel, it has great spa facilities and nice rooms, good customer service, and very clean and safe, quiet rooms. The only thing we want to point out is that the hotel is a bit old, some facilities were not working, eg, safe deposit box. Overall we love this hotel and will definitely come back.
Comment from Hotel Management
12 Dec 2023 by TINA, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
by A verified traveler
Would not recommend - black mold.
Posted 17 Apr 2023 on HotelsThe hotel is centrally located, but many of the photos are old, or of their sister property the Art Spa hotel. There was a weird smell in the room the entire time (and the smells got worse) and there was black mold in the bathtubs. The hotel was probably once nice, but is not kept well and is super outdated. The towels were uncomfortable, and the staff were not very helpful. Their suggested things to do in the area were faded photocopies of photocopies, and only in Mandarin.
The noise pollution was also awful. We were at the top floor, and could hear literally everything happening at the street level, and at the adjacent rooms.
Comment from Hotel Management
29 Apr 2023 by TOM, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
by A verified traveler
Posted 6 Aug 2022 on Hotels
Comment from Hotel Management
12 Aug 2022 by TOM, Hotel Management
中冠礁溪大飯店/雪山溫泉會館長久以來重視每位客人寶貴意見。也很高興收到您的住宿評價。
感謝您的支持與建議，如有寶貴的意見請不吝嗇的提供給我們，我們做為日後改善的參考，會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。
by A verified traveler
Relaxing short stay
Posted 28 Dec 2021 on HotelsThis hotel is a fun place to stay. There’s a good amount of signage in English too. It was a good chance to practice my Chinese with the very friendly staff. I picked here because of the water spa which is technically attached to Art Spa hotel. Same company-two hotels-two buildings next to each other. You get 2 initial water spa tickets. There’s even a water slide! Check with them first because 2 days a month, it’s shut down for cleaning. I spent a lot of time relaxing in all the hot tubs and jet pools. I didn’t mind that everyone walking on the side street or sitting on their busses could see me relaxing in the pools. The hotel is just steps away from the train station. Learn the name in Chinese because I don’t think anybody there calls it Resort 1. Inside the rooms are nice heavy wooden furniture, comfortable bed and hot spring tub. I didn’t eat any of the breakfast because it was all traditional Chinese cuisine with little to no western alternatives. Also, I couldn’t read the Chinese descriptions. Overall, I had a good time. Very family friendly.
Comment from Hotel Management
29 Dec 2021 by TOM, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
by A verified traveler
Posted 19 Mar 2020 on Hotels
Very relaxing
Comment from Hotel Management
20 Mar 2020 by Tina, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
by A verified traveler
Good spa
Posted 30 Apr 2019 on HotelsSpa and hotel is ok.room not very clean.nearby to a lot of spa and restaurant.
Comment from Hotel Management
4 May 2019 by TOM, Hotel Management
Thank you for staying at our hotel. Thank you for your comments
by A verified traveler
Posted 18 Oct 2018 on Hotels
lovely spa and hot springs children waterpark. The waterslide was a hoot. the hotpot place nearby left going out left side across the street called second third ( er san) was fabulous. right next to the train station. awesome.
Comment from Hotel Management
18 Oct 2018 by TOM, Hotel Management
Thank you，We look forward to your next visit
by A verified traveler
Noisy room!
Posted 29 Dec 2017 on HotelsThe room was very noisy from the motor of water-pump and water pipesline at the night, we couldn’t have good rest at all!
Comment from Hotel Management
5 Oct 2020 by TOM, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
Recommended
for Everyoneby A verified traveler from HK
Nice Hotel with wonderful outdoor spa
Posted 8 Mar 2017This hotel is close to bus stop and train station with food shop and seven-elevent near by. The staff are nice and the breakfast is just ok. The thing l like most is the outdoor spa. lt has different kinds of massage spa from the top of body to the bottom. And all the degree of the outside spa is around 35-40 which makes us very relax.
Comment from Hotel Management
5 Oct 2020 by TOM, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
