Ratings based on 8 Verified Reviews
4.3 Room cleanliness
3.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2019 on Hotels
Comment from Hotel Management
30 Apr 2020 by marcom, Hotel Management
尊敬的顾客，您好！我们十分感激您给予的评分，表示您对我们的整体服务和设施基本满意。我们也一直致力于给客人带来难忘的入住体验，如您再次回到江门鹤山，有任何我可以协助的地方请随时与我联系。希望您在不久的将来可以再次回到您的“家外之家” —— 广东鹤山方圆福朋喜来登酒店。我们一定竭诚为您服务！ 祝您生活愉快，工作顺利！
by A verified traveler
Posted 2 Aug 2019
The hotel lobby and room are very spacious. Amenities are new. The breakfast buffet was ok.
Comment from Hotel Management
7 Aug 2019 by Marcom, Hotel Management
Dear customers, thank you very much for visiting the Four Points by Sheraton, Heshan, Guangdong, and have taken the time to give such a valuable evaluation to our service; this is the most highly affirmative service quality of our hotel. Thank you again for your recognition of our hotel service, we will strive to do better, I sincerely hope that you can come again, I hope you can experience the improvement of our service level next time you stay. I wish you a happy life and a good job; if you have any need to serve you, please feel free to contact us, thank you.
by A verified traveler
Posted 20 May 2019 on Hotels
Comment from Hotel Management
12 Jun 2019 by sunny, Hotel Management
尊敬的顾客，您好！我们十分感激您给予的评分，表示您对我们的整体服务和设施基本满意。我们也一直致力于给客人带来难忘的入住体验，如您再次回到江门鹤山，有任何我可以协助的地方请随时与我联系。希望您在不久的将来可以再次回到您的“家外之家” —— 广东鹤山方圆福朋喜来登酒店。我们一定竭诚为您服务！ 祝您生活愉快，工作顺利！
by A verified traveler
Front desk service must be improved
Posted 9 Apr 2019 on HotelsWe arrived at the hotel at around 4:10 in the afternoon, had to wait for over 45 minutes to check in and most of the rooms are not yet ready. Terribly slow service
Comment from Hotel Management
29 Jun 2019 by marcomsunny, Hotel Management
Dear customer, hello!Thank you for your recent visit to the Heshan Fangyuan Fupeng Sheraton hotel in Guangdong province and for your time to give us such valuable feedback. We are very sorry that our service has left you an unpleasant experience.At the same time, we attach great importance to your problems and give feedback to the relevant operation department of the hotel.I hope that your travel plan will visit Sheraton hotel again in heshan district, guangdong in the near future. If your itinerary is confirmed, please take your time to tell me. I hope to provide you with a new comfortable accommodation experience and better enjoy our on-call/on-demand services.Please feel free to contact me if you have any other valuable advice that you would like to share with me or if there is anything I can do to help.
by A verified traveler
Posted 3 Dec 2023 on Hotels
Nice area, fresh air, quiet, good breakfast, but the dinner and room service is only available up to 9pm
Comment from Hotel Management
23 Apr 2024 by Four Points, Hotel Management
Dear guest, thank you for staying at Four Points by Sheraton Guangdong, Heshan Hotel. Your comment is the best encouragement for us, and we are so happy to have your recognition. We are sorry that we cannot provide you with satisfactory service due to the lack of manpower in our hotel.We will try our best next time.Looking forward to welcoming you again!
by A verified traveler
早餐太差,不達水準
Posted 15 Mar 2021 on Hotels房間很好,很可惜有些特色設施只限週末才開放,更可惜是酒店的早餐,完全不能接受,千萬不要訂早餐!
Comment from Hotel Management
23 Apr 2024 by Fourpoints, Hotel Management
尊敬的客人，感谢阁下选择鹤山方圆福朋喜来登酒店，并与我们分享您宝贵的评价和入住体验。关于您对早餐的评价，我们非常重视并已反馈到相关部门并作出复盘及行动。非常荣幸您能给予我们服务您的机会和您的评价，让我们能及时弥补不足，我们将会继续努力提升我们餐厅的出品，期待您的下次光临。
by A verified traveler
Posted 28 Feb 2019 on Hotels
非常不错，只是晚上的自助餐很一般
Comment from Hotel Management
27 Jun 2019 by marcomsunny, Hotel Management
尊敬的顾客，您好！感谢您近期光临广东鹤山方圆福朋喜来登酒店，并花时间给我们如此宝贵的反馈，非常抱歉我们的服务给您留下了不愉快的体验，您作为我们的尊贵客人，给您造成不便，深感抱歉；同时我们很重视您反映的问题，并反馈给酒店相关营运部门。希望在不久的将来您的旅行计划会再次造访广东鹤山方圆福朋喜来登酒店，若是您的行程确认，请您拨冗告诉我，希望能够提供给您一个全新的舒适的住宿体验，也能够更好的享受我们随时/随需的服务。如果您有其他的宝贵意见愿意和我分享或者是有任何我可以提供协助的地方，请随时和我取得联系。
by A verified traveler
Posted 28 Aug 2018 on Hotels
Comment from Hotel Management
29 Jun 2019 by marcomsunny, Hotel Management
尊敬的顾客，您好！我们十分感激您给予的评分，表示您对我们的整体服务和设施基本满意。我们也一直致力于给客人带来难忘的入住体验，如您再次回到江门鹤山，有任何我可以协助的地方请随时与我联系。希望您在不久的将来可以再次回到您的“家外之家” —— 广东鹤山方圆福朋喜来登酒店。我们一定竭诚为您服务！ 祝您生活愉快，工作顺利！
