Ratings based on 578 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
My recent stay at NH Collection Antwerp Centre in Belgium was marked by modern elegance and comfort. However, while the hotel's ambiance and amenities were impressive, the staff's performance left something to be desired. Though generally friendly, their attentiveness and responsiveness could have been better. Despite this, the room was stylish and well-appointed, offering a comfortable retreat after a day of exploration in Antwerp. The hotel's central location made it convenient for sightseeing. Overall, while NH Collection Antwerp Centre has much to offer, there is room for improvement in staff service.
Comment from Hotel Management
14 Jun 2024 by Emilia Wierzbicka Guest Relations Manager, Hotel Management
Dear Harshal,Thank you for sharing your recent experience at NH Collection Antwerp Centre in Belgium. We appreciate your feedback and are pleased to hear that you enjoyed the modern elegance and comfort of our hotel, as well as the stylish and well-appointed room.We apologize for any inconvenience caused by our staff's attentiveness and responsiveness not meeting your expectations. Please rest assured that your comments have been shared with our team for further improvement in guest service.We are glad that our central location was convenient for your sightseeing activities in Antwerp.Your feedback is valuable to us as we continuously strive to enhance our guest experience. We hope to welcome you back in the future to provide you with an even better stay.Best regards,Emilia Wierzbicka Guest Relations Manager
by A verified traveler from WAYNESBORO
Posted 27 May 2024
Room was very clean and frost desk staff was very friendly.
Comment from Hotel Management
29 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Steven,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words about our staff and rooms have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 25 May 2024
Pretty good value hotel in a convenient location near the station. Rooms a decent size and large beds. Nice and quiet.
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Zachary,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler from Redditch
Posted 25 May 2024
Good hotel. Have a lovely gym. enjoyed my stay.
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Francis,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Francesco,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Douglas,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 18 May 2024
NH is a little oasis inside a busy section of Antwerp. Walking distance to the Centraal train station. Excellent service, decent rooms. Very stiff bedding.
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Michael,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We are delighted to hear that you enjoyed our location and excellent service. We appreciate your feedback regarding the bedding and will look into this to ensure a more comfortable experience for our guests in the future. We hope to welcome you back to our little oasis in Antwerp soon.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Junxin,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler from Philadelphia
Posted 28 Apr 2024
The bed type description for each room MUST be changed. It says for a room type with view, there is an option for either king bed OR two twin beds. So I paid extra and even messages the property requesting explicitly for twin beds. But during check-in, I was told that there is no room with view with twin beds. So I wasted extra money for nothing. It’s ridiculous how misleading bed type descriptions are and how there is no communication between Expedia and the property.
Comment from Hotel Management
1 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Su Yeone,We would like to thank you very much for sharing your experience here on Expedia. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations as you rated us 6 out of 10.We sincerely apologize for the inconvenience you experienced. Rest assured, we are actively addressing this issue to ensure accurate bed type descriptions are provided for each room. We understand the frustration and appreciate your feedback as it helps us improve our services. Thank you again for sharing your experiences with us and we hope you will give us a second chance and welcome you again at NH Collection Antwerp Center.With kind regards,Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 27 Apr 2024
2 mins from central station. Spacious room.
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Harry,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
