Ratings based on 569 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Pretty good value hotel in a convenient location near the station. Rooms a decent size and large beds. Nice and quiet.
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Zachary,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler from Redditch
Posted 25 May 2024
Good hotel. Have a lovely gym. enjoyed my stay.
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Francis,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Francesco,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Douglas,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 18 May 2024
NH is a little oasis inside a busy section of Antwerp. Walking distance to the Centraal train station. Excellent service, decent rooms. Very stiff bedding.
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Michael,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We are delighted to hear that you enjoyed our location and excellent service. We appreciate your feedback regarding the bedding and will look into this to ensure a more comfortable experience for our guests in the future. We hope to welcome you back to our little oasis in Antwerp soon.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Junxin,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler from Philadelphia
Posted 28 Apr 2024
The bed type description for each room MUST be changed. It says for a room type with view, there is an option for either king bed OR two twin beds. So I paid extra and even messages the property requesting explicitly for twin beds. But during check-in, I was told that there is no room with view with twin beds. So I wasted extra money for nothing. It’s ridiculous how misleading bed type descriptions are and how there is no communication between Expedia and the property.
Comment from Hotel Management
1 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Su Yeone,We would like to thank you very much for sharing your experience here on Expedia. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations as you rated us 6 out of 10.We sincerely apologize for the inconvenience you experienced. Rest assured, we are actively addressing this issue to ensure accurate bed type descriptions are provided for each room. We understand the frustration and appreciate your feedback as it helps us improve our services. Thank you again for sharing your experiences with us and we hope you will give us a second chance and welcome you again at NH Collection Antwerp Center.With kind regards,Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 27 Apr 2024
2 mins from central station. Spacious room.
Comment from Hotel Management
26 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Harry,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 25 Apr 2024
Nice
Comment from Hotel Management
1 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Ho Yin Paul,We are delighted to read that you enjoyed your stay at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 18 Apr 2024
Superb breakfast. Staff of highest quality. Next to railway station.
Alas the 'free' drink for their 'green' initiative only covers unexciting beer, despite promotion suggesting otherwise.
Comment from Hotel Management
1 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear David,We are delighted to read that you enjoyed your stays at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.We are also very happy that you were particularly pleased by our lovely staff, our famous breakfast buffet and the central location. We appreciate you taking the time to provide us with such candid feedback.The Greenstay Voucher indeed covers only soft drinks, house wine and Stella house beer.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager
