Ratings based on 567 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 18 May 2024
NH is a little oasis inside a busy section of Antwerp. Walking distance to the Centraal train station. Excellent service, decent rooms. Very stiff bedding.
by A verified traveler
Posted 6 May 2024
by A verified traveler from Philadelphia
Posted 28 Apr 2024
The bed type description for each room MUST be changed. It says for a room type with view, there is an option for either king bed OR two twin beds. So I paid extra and even messages the property requesting explicitly for twin beds. But during check-in, I was told that there is no room with view with twin beds. So I wasted extra money for nothing. It’s ridiculous how misleading bed type descriptions are and how there is no communication between Expedia and the property.
Comment from Hotel Management
1 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Su Yeone,We would like to thank you very much for sharing your experience here on Expedia. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations as you rated us 6 out of 10.We sincerely apologize for the inconvenience you experienced. Rest assured, we are actively addressing this issue to ensure accurate bed type descriptions are provided for each room. We understand the frustration and appreciate your feedback as it helps us improve our services. Thank you again for sharing your experiences with us and we hope you will give us a second chance and welcome you again at NH Collection Antwerp Center.With kind regards,Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 27 Apr 2024
2 mins from central station. Spacious room.
by A verified traveler
Posted 25 Apr 2024
Nice
Comment from Hotel Management
1 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Ho Yin Paul,We are delighted to read that you enjoyed your stay at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager
by A verified traveler
Posted 18 Apr 2024
Superb breakfast. Staff of highest quality. Next to railway station.
Alas the 'free' drink for their 'green' initiative only covers unexciting beer, despite promotion suggesting otherwise.
Comment from Hotel Management
1 May 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear David,We are delighted to read that you enjoyed your stays at NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.We are also very happy that you were particularly pleased by our lovely staff, our famous breakfast buffet and the central location. We appreciate you taking the time to provide us with such candid feedback.The Greenstay Voucher indeed covers only soft drinks, house wine and Stella house beer.On behalf of the entire team, it would be our pleasure to welcome you back again.With kindest regards, Emilia Wierzbicka, Guest Relations Manager
by A verified traveler from rosedale
Posted 9 Apr 2024
It’s a lovely hotel and so convenient to Antwerp Central. We Americans were quite pleased.
Comment from Hotel Management
10 Apr 2024 by Emilia Wierzbicka Guest Relations Manager, Hotel Management
Dear rebecca,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are delighted to be informed that you were satisfied with the provided service in NH Collection Antwerp Centre.Thank you very much for rating us a 5 out of 5.We are very happy that you enjoyed the central location, and hope you liked the amazing architecture of the Antwerp Central Station.We would be honored to welcome you again. Kind regards,Emilia Wierzbicka,Guest Relations Manager
by A verified traveler
Posted 8 Apr 2024
Good location and services.
Comment from Hotel Management
10 Apr 2024 by Emilia Wierzbicka, Guest Relations Manager, Hotel Management
Dear Joshua,Thank you for the trust given to our hotel while choosing us for your stay in Antwerp.We are very happy that you enjoyed the central location of our hotel, as well as our services.It is a pleasure to see such a nice score, thank you very much for rating us a 4 out of 5.On behalf of all the members of staff of NH Collection Antwerp Centre, we would be honored to welcome you back again. With kindest regards, Emilia Wierzbicka, Guest Relations Manager
