Ratings based on 21 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Mar 2023
Little unique spot. Very cute. Clean and comfy!! I had a short stay only for few days. But it was fun. I like it. For the first time I slept in one of those capsules in Tokyo! And this was the second time.
by A verified traveler
Posted 15 Dec 2022
The staff provided a professional and caring service, they tried hard to make the experience unique, and there are always what they promised will be
I highly recommend this property
by A verified traveler
Posted 17 Oct 2022
Very compatible to amenities in the area. Only dislike was a shortage of warm water in the shower only once during my stay.
by A verified traveler
Great Concept
Posted 24 Aug 2022 on HotelsGreat concept! clean capsule, very friendly and helpful staff, and they give you earplugs. only thing below expectation was the fridge. it was a tiny fridge and there was no room to put anything in it :-(
by A verified traveler
BEWARE! Cant check-in & uncontactable staff
Posted 29 Jul 2022 on HotelsBEWARE! There is no staff at check-in, and I was unable to enter the room after check-in at the machine, and i was unable to enter my room for more than 2 hours. I tried to call and whatsapp message to Capsuleinn (based on hotels.com booking and their notice pasted on their hotel), but they did not respond until i messaged hotels.com. The notice in the hotel said their contactable hours on Whatsapp is until 10pm, i was calling and messaging them since 8pm but no replies! But halfway later hotels.com called me and i incurred SG$144.70 (~USD102) of phone bills, as the hotels.com hotline was not toll-free! How would your customer know it is not toll-free and the hotels.com person chatting to me did not mention this to me. Hotels.com took 30minutes to contact Capsuleinn and Capsuleinn called me and i incurred even more phone bills! I requested compensation for my phone bills from the hotel but they dont care about you, i did not even ask for compensation for my time wasted stuck outside my room! I saw the staff stepping in the capsule room with his shoes on, room was also dirty. Book at your own risk!
by A verified traveler
FAULTY DOOR, NO STAFF, STUCK OUTSIDE
Posted 29 Jul 2022 on HotelsBEWARE! I arrived at 8pm and did a self check-in at the machine, and was unable to open the door, i called the hotel and messaged the hotel via whatsapp and they did not answer for more than 2 hours (there was no staff). I contacted hotels.com via their live chat and they later called me, and it was NOT toll-free (how would i know i will be charged??) and i incurred USD104 of phone bills and both Capsuleinn and hotels.com WONT compensate me back. I was stuck outside and unable to enter my room and wasted more than 2 hours before hotels.com contacted Capsuleinn. Room was so dirty and i saw the staff stepped in the bed with his shoes to change the bedsheet!
by A verified traveler
Posted 8 Jul 2022 on Hotels
by A verified traveler
Economic and clean place to overnight
Posted 20 May 2022 on HotelsThe staff was very accommodating to my very late arrival times, my lack of success using the automated check-in machine, and changes to travel plans. This was a very clean, conveniently-located, economic place to stay for me and a few travel companions.
by A verified traveler
I loved this place!
Posted 16 Nov 2021 on HotelsThis hostel was exactly what I needed when I landed after a long flight with no sleep. It was easy to get to and easy to find. It's right in the center of everything but very quiet and private and safe. The staff was very helpful and kind and immediately responded whenever I contacted them with questions on Whatsapp. Everything was so clean and orderly and it was, in general, an oasis. I very much recommend.
Comment from Hotel Management
10 Jan 2022 by chaya, Hotel Management
Thank you Tanya
we really enjoed hosting you
by A verified traveler
Posted 8 Nov 2021 on Hotels
