Ratings based on 976 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 18 May 2024
It was great area
by A verified traveler
Posted 12 May 2024
The room was not clean. There were hairs on the bed, the bathroom, and on the towels. Very disgusting! There was a foul odor as if the place had flooded at some point. Musty and sewer like.
Comment from Hotel Management
13 May 2024 by Hotel Management, Hotel Management
Dear Angel, We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. Your comfort and satisfaction are our utmost priorities, and it is disheartening to hear that we fell short of meeting your expectations. We take hygiene and cleanliness seriously, and we assure you that your concerns will be addressed with our housekeeping team immediately to prevent such occurrences in the future. Regarding the unpleasant odor, we will investigate this matter thoroughly to ensure a comfortable environment for all our guests. If you reconsider staying with us, we would be grateful for the opportunity to provide you with a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 11 May 2024
Horrible, nasty place
Comment from Hotel Management
12 May 2024 by Hotel Management, Hotel Management
Dear Veronica, We are sincerely sorry about your negative experience. Guest satisfaction is paramount to us, and we are disappointed we didn't meet your expectations. Your feedback is important, and we will address any issues to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
by A verified traveler
Posted 10 May 2024
No breakfast was very disappointing but very clean place and also too far please provide shuttle service
Comment from Hotel Management
10 May 2024 by Hotel Management, Hotel Management
Dear Divine, Thank you for sharing your experience at Extended Stay America. We are glad you found our hotel clean. While we don't offer breakfast, we will consider your feedback. We are always looking for ways to improve our guests' experience. We'll also explore options for shuttle services. We appreciate your suggestions and hope to welcome you back for another pleasant stay.Sincerely,Hotel Management
by A verified traveler from Passaic
Posted 9 May 2024
I just love this location because it’s convenient between my location and NYC.
Comment from Hotel Management
10 May 2024 by Hotel Management, Hotel Management
Dear Denise, Thank you for sharing your positive experience at Extended Stay America! We are delighted to hear that our location has been convenient for your travels between your home and NYC. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 5 May 2024
The room which they assigned me it was shaking like earth quake due to washing machine underneath floor it is washing machine unit and when I asked to reception to change the room they said u can do check out if u do not like.
Comment from Hotel Management
6 May 2024 by Hotel Management, Hotel Management
Dear Raj, We deeply apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of providing you with a peaceful environment. We understand your concern and should have handled the situation more effectively. Our team is committed to addressing maintenance issues promptly to ensure a comfortable stay for all guests. We appreciate your feedback and will use it to make necessary improvements in our service. Please accept our sincere apologies, and we hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 30 Apr 2024
It was dirty full of cockroaches the handyman came in when we were getting ready to have breakfast to fumigate the room. the bathtube shower head was loose not enough water coming out. I was on the 5th floor the hallway was dirty and smelly. There was lots of noise late at night and early in the morning.The staff were not all friendly.
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear YOLANDA, Thank you for sharing your review. We apologize for any inconvenience you experienced during your stay. We take cleanliness and guest comfort seriously and will address the issues you mentioned with our team. Your comments will help us improve our service and facilities. Please accept our sincerest apologies for any disturbance caused by noise and interactions that did not meet our usual standards of friendliness. We hope you'll consider giving us another chance to provide you with a more enjoyable experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
by A verified traveler from Henrico
Posted 29 Apr 2024
Nice property for the price
by A verified traveler
Posted 29 Apr 2024
