Ratings based on 208 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
We went here for a few days to play golf. The course was fantastic and the hotel was just as we expected. Would go back!
Comment from Hotel Management
26 Apr 2024 by Adjunto a Dirección ( Assistant general manager ), Hotel Management
Dear Tim, Thank you very much for your kind feedback.It is a delight to know that our esteemed golf course met your expectations and contributed to an enjoyable experience. We are thrilled that the hotel lived up to what you anticipated and we are grateful for your intention to return. Your satisfaction is our greatest reward, and we take pride in offering a sanctuary for golf enthusiasts.Thank you once again for choosing Barceló Montecastillo Golf for your getaway. It brings us immense pleasure to hear that we could provide an environment that matched your desires for a perfect golf retreat.We look forward to welcoming you back for another memorable experience.Best wishes,Adjunto a Dirección ( Assistant general manager )
by A verified traveler
Posted 8 Sep 2023
The property is very pleasant and very clean and tidy.
The Golf course is in a shockingly bad state and one member of staff was rude to one of my guests. I have not heard back from my written complaint I wrote at the desk
Comment from Hotel Management
9 Sep 2023 by Adjunto a Dirección ( Assistant general manager ), Hotel Management
Dear Cathie,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our property pleasant, clean, and tidy. Our team takes great pride in maintaining a high standard of cleanliness and comfort for our guests.We regret to learn about your dissatisfaction with the golf course and the interaction with one of our staff members. Please know that we take all feedback seriously and will address these concerns to ensure a better experience for our future guests. We apologize for any inconvenience caused during your stay and are sorry that the solutions provided were not satisfactory.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Adjunto a Dirección ( Assistant general manager )
by A verified traveler
Posted 24 Jun 2023
by A verified traveler
Overcharged hotel
Posted 1 Mar 2022 on HotelsA hotel like this should have free parking, etc least when they charge you more than €400 for a night stay. Also as a guest you should have free access to the spa area
Comment from Hotel Management
8 Mar 2022 by Adjunta a Dirección ( Assistant general manager ), Hotel Management
Dear Richard,
Thank you for your review.
Our pricing is comparable to similar properties in the area, and we feel we provide good value given our location and facilities. We are sorry that this was not your impression.
Thank you for your feedback on the car park price. We understand that additional fees can be inconvenient and do everything in our power to keep this rate as low as possible in line with that of nearby hotels with this service. Please keep in mind that by charging this amount, we are able to keep the area clean, well maintained and monitored by our security staff.
We are sorry that you do not agree with our payment policy for using the spa. Our aim is to ensure customer satisfaction, and this cost enables us to continuously improve the spa area, which includes a water circuit, sauna, Turkish bath and sensations shower.
We hope to see you again in the future.
Kind regards,
Adjunta a Dirección ( Assistant general manager )
by A verified traveler
Posted 26 Oct 2021
Not near any other restaurants
by A verified traveler
Posted 21 Oct 2021 on Hotels
Comment from Hotel Management
28 Oct 2021 by Adjunta a Dirección ( Assistant general manager ), Hotel Management
Dear Sam,
Thank you for rating your recent stay.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to seeing you again in the future.
Best wishes,
Adjunta a Dirección ( Assistant general manager )
by A verified traveler
Barcello Montecastillo Golf
Posted 6 Jun 2021 on HotelsI have stayed in quite a few Hotels of the Barcelo group, especially the Royal Hideaway in Sancti Petri. This hotel is nice, clean and comfortable, however it lags in certain aspects in comparison to the Royal Hideaway which is also a five star hotel of the Barcelo group.. This is not a criticism of the hotel, since Covid I am sure has had a massive impact on hotels in general and their client basis and staff.
by A verified traveler
Posted 27 Apr 2021
Although we are not golfers we enjoyed our stay in this hotel extremley. The gardens and pools are lovely and staff very attentive and friendly. We could not book the spa as it was fully booked but spa looked amazing too.
by A verified traveler
Fantastic hotel and superb staff
Posted 6 Apr 2021 on HotelsWe really enjoyed our stay at this hotel. The grounds and views were breathtaking, the facilities great and most importantly, the staff was superb. We have children with food allergies and had left their medication behind by accident and the staff went to great lengths to ensure their safety, we shall be forever grateful for their care. Needless to stay, we will be back!
by A verified traveler
Not a five star hotel
Posted 6 Apr 2021 on HotelsHave used covid as an excuse to charge more wherever possible (e g. Removing tea/coffee in room and mini bar, charging to have things bought to room) while ignoring it where it would cost them more (still providing breakfast and dinner as a buffet with no extra precautions, so guests sharing utensils and food sitting out for hours).
Also extra hidden charges for indoor pool (€15 per person) and pool towels.
