Ratings based on 347 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 27 Jan 2023
A clean Ressort with friendly service. The cable car from there allows direct access to the ski ressort.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Oct 2021 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Oct 2020 on Orbitz
4 out of 5
by A verified traveler

Posted 5 Oct 2020 on Hotels
The palace hotel is showing its age, a lot of wear and tear from the thousands of guests over the years. They are in the process of renovating it, but our rooms were not yet done. The service was overall excellent and most everything was quite good, the one big demerit coming from the fact that our initial room was not completely cleaned from the previous guest. The hotel responded very quickly and changed our rooms without a hitch. The breakfast was also very filling.
4 out of 5
by A verified traveler

Amazing Room View

Posted 3 Feb 2020 on Hotels
The room view was amazing and very convenient to get to the ski resort by shuttle bus. But, upstair's room was too noisy even after 1 am. We called the front desk to complain but didn't really work. Great hotel in general except for the bad sound insulation
1 out of 5
by A verified traveler

Not a 4-star Hotel

Posted 12 Feb 2019 on Hotels
This is not a 4-star hotel accommodation. No baggage service. No valet parking. No 24 hour room service. WiFi came and went. Stayed in the Royal Suite for 3 nights. The room was not 4-star hotel standard. The powder room room toilet seat would not remain in the upright position. The master bathroom door would not remain open. You may not pay for ski school lessons for your children at this location, only rentals. For ski school, you need to drive or shuttle around the mountain. Then what is the point of having the Gondola right in the hotel?
3 out of 5
by A verified traveler

Posted 8 Jan 2019
Room size is ok for 2 person. Cleanliness is 3.5/5. However, the water flow out and cause the whole toilet floor to be we
5 out of 5
by A verified traveler

Posted 2 Jan 2019 on Hotels
The carpet was not so clean. There are still cookie crumbs on the floor the next day. The additional bed was not very comfortable. it's a simple folded bed with a thin mattress. The pillows are too flat as well.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Dec 2018 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Oct 2018
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