Ratings based on 427 Verified Reviews

4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 17 Oct 2023 on Hotels
Comment from Hotel Management
24 Oct 2023 by SK, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihren Aufenthalt und auch dafür, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut mich, dass es Ihnen bei uns gefallen hat und ich hoffe, Sie bald einmal wieder hier willkommen heißen zu können.Mit freundlichen GrüßenSteffen Krause / Hoteldirektor
5 out of 5
by A verified traveler

Posted 12 Oct 2023
Comment from Hotel Management
24 Oct 2023 by SK, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihren Aufenthalt und auch dafür, dass Sie sich die Zeit genommen haben, uns zu bewerten. Es freut mich, dass es Ihnen bei uns gefallen hat und ich hoffe, Sie bald einmal wieder hier willkommen heißen zu können.Mit freundlichen GrüßenSteffen Krause / Hoteldirektor
2 out of 5
by A verified traveler

Posted 30 Sep 2023
The bed sheets were not clean. but above all, the receptionist was not polite at checkout. The night receptionist was nice and the place was quiet.
Comment from Hotel Management
4 Oct 2023 by SK, Hotel Management
Sehr geehrter Gast,es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir legen besonderen Wert auf die Sauberkeit unserer Zimmer und den Service, den unser Personal bietet. Es ist bedauerlich, dass wir in diesen Bereichen nicht überzeugen konnten.Es freut uns jedoch zu hören, dass Sie die Ausstattung unseres Gebäudes sowie die ruhige Atmosphäre schätzen konnten. Wir hoffen trotz der genannten Unannehmlichkeiten, dass wir die Chance bekommen, Sie erneut bei uns begrüßen zu dürfen und Ihnen einen besseren Aufenthalt zu bieten.Mit freundlichen Grüßen / Best regardsSteffen Krause / General Manager
3 out of 5
by A verified traveler

Posted 21 Jun 2023
Staff was friendly, breakfast was good, but who decided to install 80cm wide beds? Whenever I turned around, I almost fell out of the bed. Really not good for sleeping well. Neighborhood is not very attractive.
2 out of 5
by A verified traveler

Posted 9 May 2023
I walked into the room to be surprised that the dust is all over and the welcoming water bottle is already empty and used!!! Bad experience
Comment from Hotel Management
12 May 2023 by SK, Hotel Management
Thank you for taking the time to review your stay with us. We apologize if our room did not meet your standards and that the welcome amenities you expected were not provided. At Maxx Hotel Jena, we strive to provide a comfortable, clean, and friendly atmosphere for all our guests. We hope you will consider visiting us again so we can show you how much we value our customers. Thank you for your feedback.Mit freundlichen Grüßen / Best regardsSteffen Krause / General Manager
1 out of 5
by A verified traveler

Info Incorrect

Posted 30 Jan 2023 on Hotels
Advertised as free parking but cost me $26 for 2 days.
Comment from Hotel Management
27 Feb 2023 by SK, Hotel Management
Dear guest,Thank you for your feedback.For your suggestions and comments we are very thankful, it will help us to improve our service continue.Best regardsSteffen Krause / General Manager
5 out of 5
by A verified traveler

Convenient, cute theme!

Posted 25 Jul 2021 on Hotels
Super convenient to the highway, the rooms had a really well-done old Hollywood theme, and were comfortable. The internet was a tad slow, and there was only one free outlet near the bed and none by the desk. And I had to pay for parking, which was a surprise since it was on the edge of town. But those are small things. Given the great price: 8/10, I’d stay here again.
4 out of 5
by A verified traveler

not free

Posted 11 Mar 2020 on Hotels
Hi. I used the filter to find this hotel with " free parking"> Parking was E10!!! Otherwise the hotel was fine.
Comment from Hotel Management
11 Mar 2020 by SK, Hotel Management
Dear guest, Thanks for stay with us and also for taking time to rate us. I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon. Regarding the parking: In the surroundig of hotel the parking is free, for using our garage we charge a fee of 10 EUR per day. Best regards Steffen Krause / Hotelmanager
4 out of 5
by A verified traveler

Posted 15 Feb 2020 on Ebookers
Comment from Hotel Management
17 Feb 2020 by SK, Hotel Management
Dear guest, Thanks for stay with us and also for taking time to rate us. I am delighted that you enjoyed your stay and I hope you will visit us again sometime soon. Best regards Steffen Krause / General Manager
5 out of 5
by A verified traveler

Good overall wonderful interior

Posted 12 Jan 2020 on Hotels
One night stay on the road, the interior is wonderful, old Hollywood, just pretty we did eat in hotel restaurant food is really good, breakfast good buts are a few new stuff has a lot to learn, a few dark hair in the shower and bathroom ( I’m blond 😉), I don’t wanna be picking now but to be perfect are some little improvements needed
Comment from Hotel Management
13 Jan 2020 by SK, Hotel Management
Dear guest, Thanks for stay with us and also for taking time to rate us. For your comments I am very thankful, it will help us to improve our customer satisfaction continuous. we will implement this. Best regards Steffen Krause/General Manager
Back to Hotel Details Showing Reviews 1 - 10 of 427 Next